Senior Team Lead, Etihad Implant, Air Freight

Responsibilities:

1. Overseeing and supervising all Operations related activities of all outbound/export air shipments; ensuring that all Operations requirements are met in line the team processes and guidelines.
2. Coordinating and communicating with DSV offices, third parties and internal department such as the Sales Dept and the Customer Service dept to arrange and ensure smooth transportation of shipments & proper documentation from the point of origin to ensure smooth handling of shipments.
3. Negotiating and building favorable business relationships with external parties such as Air Carriers, handling Agents, government agencies that would improve competitiveness and quality of service to our customers.
4. Ensuring strict compliance in ensuring all invoicing related jobs is done within 24 hours from the time the job is completed.
5. Working towards ensuring a strong bond with clients to ensure faith in our capabilities as their assigned service provider; maintain a strong client relationship through timely updates on the passage of freight and timely cargo deliveries.
6. Developing teamwork, demonstrating shared goals and values.
7. Coordinate with respective overseas offices and routing shipments based on consignee’s Instruction.
8. Coordinate with Pricing desk for Over Size shipment such Aircraft Engine , Landin Gear etc. and submitting RFQ as per instruction from sales dept.
9. Accurate recording and reporting of all required information to head of the department.
10. Billing instruction forwarding to the operation team and monitoring Invoice Dispatch.
11. Handling customer queries communicates and coordinate with cross trade functional departments to deliver effective service and meet customer requirements.
12. Responsible for monitoring and supervising the process and procedures between transportation service and supply chain providers.
13. Performing any other related duties/ projects assigned by Manager from time to time to meet business exigencies.

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Qualifications & Characteristics:

Education – Bachelor, Industry Diploma/Certification

Work Experience – 5 + experience in Air Freight Forwarding environment, Working knowledge of systems

Specific Skills –

• Market knowledge
• Communication skills
• Logical and self-motivated
• IT Skills
• Interpersonal skills
• Negotiation skills
• Result oriented

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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