DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Atlanta, 3705 Wilson Rd 

Division: Road 
Job Posting Title: Carrier Sales Agent, Drayage Operations 
Time Type: Full Time

SUMMARY
The Carrier Sales Agent, Drayage Operations manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client, internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Management’s internal goals

ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Coordinate drayage shipments from origin to destination, ensuring timely and efficient delivery of goods.
•    Handles dispatch operations with carriers and drivers.
•    Serve as the main point of contact for customers, carriers, and internal teams regarding drayage shipments. Provides expediting, tracing and POD support as required.
•    Assist in resolving issues raised by the customer quickly and efficiently.
•    Monitor and track shipments to provide real-time updates to customers and address any issues or delays proactively.
•    Maintain accurate records and documentation for all drayage shipments, including billing and invoicing processes.
•    Captures, enters, and reports data accurately; ensures the attainment of key performance indicators.
•    Provides ad hoc reporting and analysis as requested.
•    Becomes proficient in all DSV Transportation supported operations at the facility.
•    Documents cost avoidance and savings attained.
•    Works on special projects and assignments as needed.

OTHER DUTIES
•    Supports Implementation, Account Management and Customer during account set-up.
•    Prepares and maintains Standard Operating Procedures (SOPs) as assigned.
•    Performs other duties as required.
•    Ability to listen and comprehend instructions.
•    Ability to work independently while recognizing the need to be part of a team.
•    Strong aptitude for organization with high volume of paperwork.
•    Bring a can-do attitude to work every day.
•    Willingly assist coworkers with projects.
•    Great Work Ethic 

SUPERVISORY RESPONSIBILITIES
•    None

MINIMUM REQUIRED QUALIFICATIONS 

Education and/or Experience
•    High School diploma.
•    1 years’ experience in a logistics, customer service or related field

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
•    Proficient typing and PC skills required
•    Proficient with all Microsoft Office computer applications

Language Skills
•    English (reading, writing, verbal)

Mathematical Skills
•    Intermediate

PREFERRED QUALIFICATIONS

Education and/or Experience
•    College degree.
•    3 years’ experience in a logistics, customer service or related field specifically in the Drayage Market

PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision.  Must be able to travel by plane and automobile (if applicable).

WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
 

For this position, the expected base pay is: $18.75 - $25.25/ Hourly.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. 

Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.