FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Atlanta, 3705 Wilson Rd 

Division: Air & Sea 
Job Posting Title: Manager, Operational Key Accounts - 89849 
Time Type: Full Time

Manager, Operational Key Accounts  

The Manager of Operational Key Accounts will be responsible for leading a team of Operational Key Account Managers to ensure the company's top clients receive the highest level of service. This position requires excellent leadership, communication, and analytical skills, as well as extensive knowledge of the transportation and logistics industry.

Duties and Responsibilities

• Manage and lead a team of Operational Key Account Managers (OKAMs) to ensure customer satisfaction and retention
• Collaborate with other departments to ensure the timely and efficient delivery of services to clients
• Develop and implement strategies to increase revenue and market share
• Analyze market trends and identify new business opportunities
• Monitor and report on team performance, including sales metrics and customer satisfaction rates
• Foster a culture of continuous improvement and innovation within the team

Educational background / Work experience

• Bachelor's degree in Business Administration, Logistics, or a related field is required
• Master's degree in Business Administration or Logistics is preferred
• At least 5 years of experience in key account management in the transportation and logistics industry
• At least 2 years of experience in a leadership or supervisory role

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to manage and motivate a team
• Knowledge of supply chain management and logistics
• Proficiency in using CRM software and other relevant business tools
• Excellent organizational skills and attention to detail

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• Supervise and manage a team of Operational Key Account Managers

Preferred Qualifications

• Proven track record of achieving sales targets and increasing revenue
• Experience working with large global clients
• Familiarity with international trade regulations and customs procedures
• Experience with contract negotiation and management

Language skills

• Fluency in English is required
• Proficiency in other languages is a plus

Computer Literacy

• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint
• Familiarity with CRM software, such as Salesforce, is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $104,500  - $156,000 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.