Job Req Number:  81260
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Strategic Accounts in Auckland.

The position is responsible for liaising with customers & suppliers in an effective and timely manner whilst directing, compiling and completing the necessary documentation within the operations team. This position is required to ensure that all tasks are carried out in accordance with company and regulatory requirements. 

Your typical day at DSV:

•    Work together with Strategic Accounts team to ensure quality and accuracy of work delivered
•    Carry out work flow processes in accordance with management directive, customer instructions, SOPs and specified requirements 
•    Establish and maintain strong client relationships with DSV customers (internal and external), suppliers and service providers both locally and overseas.
•    Read, interpret and carry out instructions recorded on documents or within DSV’s systems.
•    Communicate (verbal and written) with customers, suppliers and other team members to obtain information or communicate issues.
•    Ability to problem solve issues relating to information recorded on documents, calculations of costings and load size.
•    Ability to plan and prioritize tasks according to specific requirements and deadlines.
•    Support the Manager with day to day activities, and other reasonable tasks and projects as required.
 

About you:

- Experience in Freight Forwarding (air and/or sea).

- Good communication, customer service and numeracy (monetary and weights) skills.

- Ability to plan and coordinate to deliver desired outcomes within strict timeframes.

- Experience using CargowiseOne is preferred.

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Why DSV?

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry that offers a massive network of possibilities, empowerment and growth opportunities You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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