If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

Manager, Seafreight Export Customer Service (Freight experience and Thai candidates only)


Job Req Number:  39609
Time Type: Full Time

Location:               Bangkok Office
Reporting to:        Manager, Seafreight Export


Position Requirements:
School level:        Bachelor’s degree or higher in any field
Language:            Good command in English both verbally and in writing
Minimum experience:    5 years
Field of Experience:    

  • Operational experience in similar capacity 
  • Preferably with working experience in multinational freight forwarder
  • Knowledge in freight forwarding and logistics

Specific Job qualifications/classes/etc.    

  • Comprehensive understanding of customer requirements in term of information flow, transportation, warehousing and logistic Excellent knowledge of Sea freight forwarding operations
  • Operational know-how (Customer Service, Document Processing & Export customs clearance)
  • Good financial awareness of business handling / PNL analysis and negotiation skill. 
  • Understanding of incident & claim handling procedures.
  • Complete understanding of DSV (strategy & products)

Computer skills:    MS office

Position Purpose:
•    Lead a highly professional and motivated Customer Service team responsible for providing a customer focused approach in Sea Freight Export. 
•    Coordinate department activities and special projects. Supervise CS staff in accordance with Company policies and procedures.
•    Supervise the Sea Export Customer Service processes and accomplish a pro-active approach throughout the Sea Export department.
•    Create and maintain relationships with customers and DSV overseas colleagues.


Job Functions - Principal Accountabilities:
1.    Supervision of Sea Export Customer Service department activities.
2.    Coordinate department activities and special projects to ensure quality and meet timetables.
3.    Call forward coordination and service decisions that meet customer requirements and maximize profit
4.    Laise and report customer requirements and service failures to relates parties (e.g. overseas station, Document Processing unit, Transportation etc.) 
5.    Provide forwarding knowledge support to customer service under control, allocate new accounts to individual team members.
6.    Coordinate with Sea carriers and consolidators for space bookings and equipment to meet committed service levels.  
7.    Communicate all customer specific SOPs to appropriate staff.
8.    Support CS teams in guidance and problem solving.
9.    Monitor department performance and ensure department KPIs are met.
10.  Joint visits with Marketing & Sales to existing customers upon request.
11.  Interview new Sea Export CS staff.
12.  Sign seaway bill and original House Bill of Lading.

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com