Job Req Number:  127650
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. 

Operations Manager Key Account 
Location: Blanchardstown -Dublin 
Hours: Mon-Fri 09.00-17.30, 39 hours per week 

At DSV, we keep supply chains moving and businesses connected across the globe. As Air & Sea Operations Manager, you will play a key leadership role in our Dublin branch, overseeing daily freight forwarding operations while driving operational excellence, customer satisfaction, and team performance.
This is an opportunity for an experienced logistics professional to lead a high-performing operation, develop talented teams, and make a measurable impact on service delivery, business growth, and operational success.

What you'll do

•    Lead the day-to-day Air and Sea Freight operations across the Dublin branch.
•    Ensure import and export shipments are managed efficiently, accurately, and in line with customer expectations.
•    Drive operational excellence through effective planning, resource allocation, and process improvement.
•    Monitor and deliver against customer KPIs and service level agreements.
•    Manage operational escalations and implement corrective actions when required.
•    Support and implement DSV operational standards and best practices.

Team Leadership

•    Lead, coach, and develop operational supervisors and team members.
•    Conduct performance reviews and support individual development plans.
•    Foster a culture of accountability, collaboration, and customer focus.
•    Support succession planning and talent development initiatives.
•    Ensure resources and staffing levels meet business requirements.

Customer & Stakeholder Management

•    Build and maintain strong relationships with customers and internal stakeholders.
•    Participate in business reviews with key customers.
•    Support customer onboarding and operational solution design.
•    Ensure customer concerns and service issues are addressed promptly and professionally.

Financial & Operational Performance

•    Manage operational productivity and profitability within the Dublin branch.
•    Monitor gross profit performance, productivity metrics, and operational costs.
•    Identify opportunities to improve efficiency and reduce costs.
•    Support budget planning and ensure effective cost control.
•    Maintain accurate operational and financial processes.

Compliance & Continuous Improvement

•    Ensure compliance with customs regulations, transport legislation, security requirements, and DSV policies.
•    Maintain adherence to AEO, ISO, Health & Safety, and Quality standards.
•    Support internal and external audits.
•    Minimise operational risks, claims, and service failures through strong controls.
•    Drive continuous improvement initiatives, including digitalisation, automation, and process optimisation.
•    Use operational data and reporting to identify opportunities for improvement.
•    Support regional and global DSV projects and initiatives.

What we're looking for

•    Management experience within Air Freight, Sea Freight, Freight Forwarding, Logistics, or Supply Chain operations.
•    Strong knowledge of international freight forwarding and customs procedures.
•    Proven experience leading and developing operational teams.
•    Experience managing customer service performance and operational KPIs.
•    Strong analytical, problem-solving, and decision-making skills.
•    Excellent communication and stakeholder management abilities.
•    A commercial mindset with experience managing productivity, profitability, and operational costs.

Nice to have

•    Experience within a multinational freight forwarding environment.
•    Knowledge of CargoWise One and Microsoft Office applications.
•    Lean, Six Sigma, or Continuous Improvement qualifications.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.