Job Req Number:  82142
Time Type: Full Time

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit. Please see the links* at the bottom the page, to find out more about DSV. 

DSV are recruiting for a Client Account Manager in Bristol or anywhere in the UK with regular visits to DSV Bristol. This role will join our team based in Pharma/ Life Science. 

• Our Client Account Management team manage the relationship with our client base, taking full ownership of their customer satisfaction and development, to ensure profitable growth for DSV. 

• The role interacts closely with product staff, working across all departments and all modes. 

• The CAM team bring key value to their customers and the business by building trust, and ensuring they identify opportunities that benefit all parties. Our goal is to retain and develop loyal customers for a long-term mutually agreeable partnership. 

Key Tasks  

• Management of all modes of client accounts – retention and development 

• Exhausting all opportunities within your client base 

• Customer service – Making sure that the customer feels important and valued 

• Understand your customer and their logistic requirements 

• Handling complaints, challenging processes & identifying improvements 

• Updating CRM Dynamics (calls, visits & opportunities all logged in Dynamics) 

• Management of accounts with Dynamics and ensure team standards are applied 

• Profiling all existing accounts, identifying opportunities for development 

• Ensuring a structured handover on all accounts from Sales to CAM 

• Reviewing monthly customer activity, and analysing reasons for up and down traders

Duties / Responsibilities

• Supporting any projects when required 

• Retaining knowledge of DSV products / services – Making sure that all customers are aware of all products  

• Working with our Customer Defection forecasting tool, NPS Customer satisfaction programme, and At-Risk Accounts reporting  

• Set up of KPI reporting and MYDSV and any other support tools, when applicable 

Skills and Competencies 

• 3+ years’ work-related experience 

• A positive thinker 

• Determination to exceed expectations without being easily deterred from achieving goals 

• Excellent interpersonal & administration skills 

• Ability to communicate at all levels within the business 

• Good persuasion and negotiation skills 

• Excellent processing & time management skills 

• Proficient in Microsoft Excel, Word & PowerPoint 

• Ability to drive success through initiative, determination & persistence 

What can we offer you? 

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries. 

• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on link** at the bottom of the page for further details on how DSV is working towards these targets.  

• Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***. 

• In addition, we can offer access to a selection of employee benefits, such as: 

• Enhanced Annual Leave Entitlement from your start, which increases with length of service. 

• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars 

• Salary Sacrifice Cycle Scheme 

• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents. 

• LifeWorks app for access to cashback and discounts on high street and online brands. 

• Life Insurance and which includes access to expert probate support. 

• Eyecare Voucher Scheme 

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact ukierecruitment@dsv.com to discuss. 

DSV Careers 

If you want to know a bit about DSV Careers, please see below**** 

Links: 

Link* - https://www.youtube.com/watch?v=1QJLhUSBN_0 

Link** - https://www.dsv.com/en/sustainability-esg  

Link*** - https://www.dsv.com/en/about-dsv  

Link**** - https://www.youtube.com/watch?v=SnMpG10Po3w  

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.