We are looking for a Senior Business Change Manager who will be responsible for driving and coordinating the delivery of business change activities within Finance transformation projects, ensuring the successful alignment of business, solution, and change management objectives. In this role, you will partner closely with Project Managers, Finance Business Change Management teams, IT stakeholders, and local business representatives to define project content, plan and execute key delivery activities, and facilitate business engagement throughout the project lifecycle. You will act as the primary coordinator of business and solution-related execution, ensuring requirements, testing, training, change readiness, and deployment activities are effectively planned and delivered. Additionally, you will support organizational change management initiatives by helping ensure that communication, training, and business readiness activities are aligned with solution outcomes, while proactively managing risks, dependencies, and stakeholder expectations to drive successful adoption and project delivery.
- You act as the Finance business execution and solution facilitation lead on the business side of the project.
- You define and facilitate activities within the FBCM delivery packages.
- You ensure that Local finance business input, validation, reviews, and readiness activities are executed consistently and in alignment.
- Your primary accountability is to ensure that finance solution content related to systems, processes, and data is properly presented, clearly understood, and supports effective adoption as part of the implemented finance solutions.
Delineation of the FBCM Lead (Senior Business Change Manager) role:
- Where the FBCM lead in the project facilitated solution implementation, solution ownership resides with IT (applications, system design, development, and technical implementation, defect and incident resolution and management), BA (business architecture), GPO (process solution design) MDM (master data design, process, implementation).
- Where FBCM leads and facilitates tasks in Delivery packages project manager is responsible for leading project governance (plan, budget, resources, reporting and compliance)
- Where FBCM provides content knowledge and produces the material for business adaptation, the Change management leads and facilitates the activities.
- Act as the central Finance business interface to the Project Manager, IT Delivery Managers, Global Process Owners, Change Managers, and Country Managers
- Build and maintain sufficient solution- and process understanding (SAP Finance, E2E Finance processes, master data, and integrations) to:
- Facilitate meaningful dialogue between Finance business and IT
- Translate technical solution elements into Finance-relevant impacts and considerations
- Facilitate local involvement in solution fit and template adoption, including:
- Business validation of how the global template supports Finance processes
- Identification and clarification of GAPs, deviations, and local adaptations in a roll-out context
- Support for structured business discussions and decisions on fit-to-standard versus local needs
- Facilitate country’s input related to requirements, GAPs, and solution development, and acceptance of solution proposals ensuring these are:
- Grounded in template when roll-out approach or business critical requirement when new development and waterfall design.
- Clearly articulated and anchored in agreed business decisions
- Committed and aligned buy-in to solution.
- Coordinate and facilitate business testing activities, including:
- Definition of business test scope and approach
- Preparation, planning, and execution
- Business training in defect management process and how to log defects test and confirm solution
- Support facilitation of business solution adaptation activities in close collaboration with the Change Manager, ensuring that:
- Impact workshops are supported through finance business input, scoping contributions, and follow‑up on finance‑related actions
- Finance users understand what changes, how they will work on the solution, and what is expected from them in the new solution.
- Training needs and material content to change activities are prepared
- Lead Finance business readiness activities in close collaboration with the Country Lead
- Business cut-over activities for smooth transition.
- Prepare plan, (business deployment), data migration and solution validation and hyper-care preparation.
- Business training in incident management process and how to log incidents, test and confirm solution.
Requirements:
- Minimum 5 years in a similar position.
- Good experience in performing FBCM lead activities (ex. contribute to plan, prepare content for delivery packages, timely start of FBCM activities and how to mitigate plan towards delay in task delivery), with strong focus on driving solution-related content and ensuring that business inputs are timely, complete and fit for purpose.
- Good experience in leading FBCM team’s deliverables, ensuring that content-driven activities are coordinated and executed effectively during project implementation.
- SAP Finance knowledge and preferable also within SAP core modules MM, SD, as well as understanding on how master data is applied, to enable informed decision-making, requirement validation and solution alignment from a Finance business perspective
- Hands‑on experience with SAP as a user of SAP ERP, and/or strong understanding of SAP configuration concepts within core module FI, CO and preferable also MM, SD, as well as some experience with interfaces to SAP ERP, allowing the FBCM Lead to engage as a qualified counterpart to IT in solution discussion.
- Financial educational background or finance operational experience is preferable, to understand real business processes, pain points and operational impacts of the solution.
- Have solid experience in leading SAP project implementation activities (deliverables), with particular emphasis on solution adoption, business readiness and transition into operations.
- Good understanding of project delivery execution methodology and specifically SAP roll out methodology (SAP Activate), to effectively contribute business-driven activities within the overall project structure and governance owned by the Project Manager.
- Good communication skills to be able to step into solution driven discussions with IT; FBCM specialists, Global process owners, country SMEs to grasp the essence and be able to convey information to non-technical audience, acting as a translator between technical solution design and Finance business needs.
- Have experience with defining content relevant activities required in business readiness (Impact workshops, test, training, business cut-over, hyper care), ensuring that Finance stakeholders are practically prepared to use the new solution.
- Experience in working closely with IT project managers responsible for project governance, Change Managers, facilitating business readiness, and IT providing (template) solution, requirement and GAP resolution and development, with clear focus on content, solution and business impact understanding and execution rather than overall project.
At DSV GBS, we do not use AI to assess or select candidates. Recruitment decisions are made by our recruiters and hiring managers.
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Senior Business Change Manager (M/F/D)