Location: ZAF - Cape Town, Falcon Cres (Headquarter)
Job Posting Title: Business Integration Specialist, Customer Projects and Migration, Air & Sea 
Time Type: Full Time

Main Purpose of The Role:

Coordinate customer strategic workstreams and support solution design, business analysis and EDI migration projects for SSA customers, with a primary focus on POM customers in Cape Town. The role works closely with Operations, Account Management, IT and the Customer Integration Office to deliver defined project activities, track milestones and risks, and support implementation and operational readiness. Complex decisions, commercial matters and significant risks are escalated to the accountable lead.

Minimum Requirements:

• Approximately 2–4 years’ experience in business analysis, customer implementation, systems support, project coordination, freight forwarding operations or account management.
• Practical exposure to EDI/API integrations, customer onboarding, testing, process mapping or operational implementation.
• Ability to coordinate multiple workstreams, maintain action trackers and follow up on deliverables across business, IT, Operations and customer stakeholders.
• Strong written and verbal communication skills and confidence engaging customers and internal stakeholders.
• Ability to work independently on defined deliverables and escalate complex decisions, risks and scope changes appropriately.
• Based in Cape Town and available to support SSA customer projects as required.

Qualifications:

• Matric / Grade 12 (essential).
• Relevant tertiary qualification in Business Analysis, Logistics, Supply Chain, Information Systems or Project Management (advantageous).

Computer packages:

• Intermediate to advanced MS Excel, PowerPoint, Word and Outlook.
• Working knowledge of EDI/API concepts, customer integration processes and freight forwarding TMS / customer visibility platforms.
• Ability to document requirements, map processes, prepare test scenarios and analyse operational data.

Duties and Responsibilities:

• Coordinate customer project meetings, strategic workstreams, action logs, dependencies, milestones and stakeholder follow-ups.
• Prepare status updates covering progress, decisions required, risks, blockers, owners and due dates.
• Gather business and operational requirements, map current- and future-state processes and complete background analysis to support solution design.
• Translate customer and operational requirements into structured inputs for solution owners, IT and integration teams; assist with tender and change request documentation where required.
• Support the planning and execution of EDI migrations for SSA customers, including the collection and validation of message guides, sample files, schemas, system triggers and reference shipments.
• Prepare Business Request Forms and support the development and review of scope documents, business requirements and EDI specifications.
• Develop test scenarios, reference shipments, UAT packs, issue logs and sign-off documentation for inbound and outbound messages.
• Coordinate UAT readiness and execution with customers, Operations, IT and integration teams; track defects, resolutions and approvals.
• Prepare procedures, work instructions, process maps, training material and handover documentation to support operational readiness.
• Assist with training, go-live preparation and hypercare, including issue logging, follow-up and escalation through agreed support channels.
• Provide first-line business support for assigned customer projects and migrations, escalating technical or solution issues to the relevant specialist or project lead.
• Maintain accurate project records and trackers in line with governance and quality standards; build relationships across customer, local and regional stakeholder groups.
• Identify recurring issues, process gaps and opportunities to simplify and improve customer integration delivery.

Added Advantages:

• Experience in freight forwarding, logistics, POM or customer integration.
• Knowledge of EDI message flows, migration activities, UAT and post-go-live support.
• Strong coordination, administration, documentation and analytical skills.
• Practical, solution-oriented approach and ability to turn requirements into clear actions.
• Ability to prepare concise presentations, process maps, procedures, test packs and status updates.
• Relationship-building skills and confidence working with regional and global teams.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV