DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: ZAF - Cape Town, Falcon Cres (Headquarter)
Job Posting Title: Key Account Manager, Air & Sea 
Time Type: Full Time

Main Purpose of the Role

Key Account Manager of our large, medium and small sized clients and managing protecting, growing and innovating these businesses. Driving profitability with each of these clients, whilst adding value to the client’s supply chain and supporting with day to day requirements, strategic support and various DSV product service offerings

Job Related Requirements

Grade 12

Minimum of 8 years’ experience in Freight Forwarding

Minimum of 3 years customer facing experience

Own vehicle, drivers license, ability to travel

Electives

B.Com Logistics/Supply Chain Management would be beneficial but not a requirement.

Additional Computer Skills

MS Word, Excel, PowerPoint, Outlook

Duties and Responsibilities

Managing multiple large, medium and small sized clients according to the stages in a client life cycle and loging on average  15 - 20 appointments weekly.

Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client

Creating and maintaining the client information pack

Manage the opening of accounts process as well as comprehensive implementation of – and continuous updating of client information

Be accountable for the contract negotiations process, understanding and mitigating the risk identified

Presenting to and implementing new DSV products, processes and strategies with client (s)

Management of client queries

Quality checking estimates and ensuring they are submitted on time

Compile client specific business reports and quality checking data integrity

Identify Opportunities for growth within the client’s business

Record under threat and lost accounts on CRM system and proper implementation

Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions

Facilitate rate negotiations and increases

Arrange and control customer action plan processes for clients

Identify and report on quantified value for clients

Take meeting minutes and follow through to close out

Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding

Ensure standard operating procedures are signed off by the clients, documented and maintained

Ensure DSV complies with client health, safety and environment requirements

Compile monthly revenue reports for clients and portfolio

Co-ordinate available client logistics training

Compile and present Performance Management Reviews detailing on time and in full performance to various clients.

Compile and present General Management Reviews including shipment stats, financial data and other relevant info such as QVA to certain clients.

Compiling, monitoring and presenting customised client reports as may be required by the client.

Running continuous improvement projects for all clients  to maintain system relevance and advance or re-design support services in conjunction with the implementation team

Ensuring the client is given access to any DSV reports/reporting systems, which may be of assistance to them such as the Audit & Review, MyDSV, Purchase Order Managment, etc.

Ensure call plan recorded on MS Dynamics on a weekly basis

Record Lost Business on Red Account report on MS Dynamics.

Monitoring and manage Triple Deck Verification and executive sponsor activity for top accounts

Maintain, analyse and update Account Management strategy on a monthly basis which includes:

• Monitoring service levels and volumes for each mode (air, ocean, road, etc.) and department (exports, imports, logistics, etc.).
• Monitoring client’s payment cycles as well as outstanding payments in order to ensure compliance with payment terms and agreements.
• Monitoring credit notes
• Monitoring write-offs
• Monitoring opportunities for new/extended business & QVA.

Maintain and update the Client Account Plan for top clients in portfolio and global accounts.

To compile and assist with client Tenders.

To assist in conducting customer surveys as may be required by other DSV departments or management.

Compile and present any other reports as may be required by DSV management on a regular or ad hoc basis

To maintain an acceptable & professional conduct and dress code in line with company guidelines

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.