Location: ZAF - Cape Town, Falcon Cres (Headquarter)
Job Posting Title: Manager, Operational Key Account, Air & Sea 
Time Type: Full Time

Main Purpose of the Role

Supervising staff – Management of staff to meet daily / weekly / monthly metrics as well as management of office behavior to maintain harmonious office environment. Driving profitability with clients, whilst adding value to the client’s supply chain and supporting with day-to-day requirements, offering tactical and operational support and various DSV product service offerings.

Job Related Requirements

• Grade 12
• Minimum 10 years’ experience in ocean freight forwarding
• Own Transport
• Ability to work overtime / after hours when required
• Previous experience of Purchase Order Management and analysing data
• Minimum of 2 years experience in Monthly and Quarterly presentations to both internal and external customers
• Minimum of 2 years experience in analysing and interpreting data

Tertiary Qualification (Advantageous)

• Degree in B Com Logistics

Electives

• Minimum of 2 years supervisory or management experience
• Leadership courses (DSV talent pool etc ) OR Management programs
• Knowledge and understanding of Purchase Order Management and analysing data
• Knowledge of current Incoterms, Knowledge of international freight forwarding
•  Excellent communication skills
• Good planning and self-management skills · 
• Strong analytical skills and ability to interpret data
• Knowledge of Hazardous/Dangerous Goods
• Strong presentation skills to both internal and external customers

Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Run with daily exception reports on both shipment and purchase order level for operations and manage with staff and our customer
• Manage productivity daily / weekly / monthly
• Drive internal and external metrics daily / weekly
• Evaluate service levels weekly / monthly
• Manage profitability drive with operations
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Take operational meeting minutes and follow through to close out
• Facilitate and manage weekly Customer operational meetings with all the relevant stakeholders
• Manage exception reporting in order to identify risk areas and actions to mitigate the potential risks
• Compile and present Monthly Business Reviews
• Manage third party vendors to ensure KPIs are met  

OTHER DUTIES

• Processing of ocean import shipments – end to end
• To drive metric performance both internally and externally with our customer
• To support sales in their objectives in achieving growth targets
• To support operations with queries and manage customer expectations
• Identify and target opportunities for improved efficiencies
• Identifying problems in a project design and evaluating alternative methods
• Monitoring credit notes
• Monitoring write-offs

SUPERVISORY RESPONSIBILITIES

• Directly supervising staff
• Controlling behavior of individuals to maintain a harmonious working environment for all staff
• Giving verbal instructions to colleagues
• Directing others to repeat tasks not satisfactorily done
• To ensure accurate and timely reporting
• To identify improvements on processes within operations to drive efficiency
• To manage any new processes or system developments with operations
• To manage staff and career development to ensure the retention of key staff and their progress within the organization

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.