DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Matroosfontein, Cape Town

Job Posting Title: Manager, Ops Excellence 
Time Type: Full Time / Permanent

Minimum Requirements: Matric or Equivalent

Tertiary Qualification: Advantageous

Computer Literacy Level:

- MS Suite (Advanced)

- Highly proficient in CargoWrite / WMS

Job Related Requirements:

- 3-5 years of warehouse management experience within a multiclient facility, with a proven track record of driving operational excellence.
- 3-5 years of experience using CargoWrite (WMS) for warehouse and inventory management.
- Diploma in Logistics / Warehousing (Advantageous)

Project Management Skills:
- Experience in managing projects from inception to completion, including the ability to set timelines, allocate resources, and meet deadlines.

Change Management Experience:
- Proven ability to lead change initiatives effectively, demonstrating adaptability and resilience in fast-paced environments.

Customer Focus:
- A strong commitment and understanding of customer needs and delivering solutions that enhance customer satisfaction and loyalty.

Technical Proficiency:
- Fully competent in warehouse management systems (WMS)

Financial Acumen:
- Ability to analyse financial data and make cost-effective recommendations that align with operational goals.

Quality Control Knowledge:
- Experience with quality assurance processes and tools to ensure that operational standards are consistently met.

Negotiation Skills:
- Proficient in negotiation techniques, particularly in vendor management and contract negotiations.

Crisis Management:
- Experience in effectively handling operational crises, ensuring minimal disruption and quick recovery.

Electives:

- Retail / FMCG environment experience
- High EQ
- Effective leadership skills
- System enhancement experience
- Team involvement
- Deadline Driven
• Self-Motivator
• Ability to work under pressure.
• Strong attention to detail
• Ability to plan long term.
• Negotiation and conflict management skills

Duties & Responsibilities:

Process Improvement:
- Analyze current operational processes and identify areas for improvement to enhance efficiency and productivity.
- Develop and implement best practices and standardized procedures that align with company goals.
- Monitor and assess the effectiveness of implemented changes and recommend further modifications as necessary.

Team Leadership:
- Lead cross-functional teams in initiatives aimed at operational excellence, ensuring alignment with business objectives.
- Provide mentorship and guidance to team members, fostering a culture of continuous learning and improvement.
- Conduct regular training sessions on operational procedures and best practices to ensure team proficiency.

Data Analysis and Reporting:
- Utilize CargoWrite (WMS) to gather, analyze, and report on operational metrics and performance indicators.
- Develop dashboards and reports that provide insights into operational performance, identifying trends and areas for attention.
- Collaborate with management to establish key performance indicators (KPIs) and benchmarks for operational success.

Collaboration and Communication:
- Work closely with various departments, including supply chain, inventory management, and customer service, to ensure seamless operations.
- Facilitate communication between teams to ensure clarity in processes and expectations.
- Serve as a point of contact for operational inquiries and escalate issues as necessary.

Strategic Planning:
- Contribute to the development of the operational strategy, aligning with overall business goals and objectives.
- Identify emerging industry trends and integrate innovative solutions to stay ahead of the competition.
- Participate in budget planning and resource allocation to support operational initiatives.
- The Operations Excellence Manager will play a pivotal role in enhancing our operational processes and driving efficiency across our retail and logistics divisions. This position requires a strategic thinker with a strong background in retail management and expertise in CargoWrite (WMS). The ideal candidate will possess a blend of analytical skills and leadership qualities to guide teams toward achieving operational excellence.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.