DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: ZAF - Cape Town, Falcon Cres (Headquarter)
Job Posting Title: Manager - 79530 
Time Type: Full Time

Main Purpose of The Role:

To manage the Airfreight team, including the airfreight import and export operational processes / financial results / KPIs and client requirements and support from business as a whole.

Minimum Requirements:

• Minimum 5 years’ experience in Airfreight
• Min 5 years’ experience in freight forwarding.
• Must have knowledge of import air process and basic understanding of air export process
• Person must be organized and be able to manage a portfolio of clients / team of individuals
• Self-Motivated and deadline driven
• Able to work under pressure
• Communicate effectively with local colleagues and clients
• Team player with positive attitude
• Process Driven
• P&L Management Experience advantageous

Qualifications: 

Qualification in Logistics or Supply Chain Management an added advantage 

Computer packages

Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Cargowise understanding and previous experience would be beneficial

Strong Outlook understanding and competency

Duties and Responsibilities:

• Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
• Liaising and pro-actively communicating with clients throughout the process.
• Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.
• Manage the Job Prof report daily
• Ensure we reach our vendor and debtors targets
• Global office communication
• Manage Intercompany Report
• Manage all required financial reporting applicable
• Manage credit notes
• Ensure the team is billing the correct rates as per client and internal requirements and QMS
• Manage all 3rd party contractors e.g. FSI / Guardforce etc
• Ensure department KPI’s are maintained
• Monitor the team’s performance and output
• Complete the team one on ones annually with feedback given
• Disciplinary action when required
• Monitoring of sick leave and annual leave
• Ensure all cargo are invoiced within the invoicing metric
• Monitor data quality
• Ensure all team members are trained and up to date with Dangerous Goods
• Ensure we share toolbox talks / monthly updates and information with the team and continuously train on Cargowise updates
• Ensure all team members are up to date with handling DG / express/ valuable cargo
• Ensure all team members are monitoring and managing consols, shipment tracking, ETAs etc
• Ensure all team members are completing the billings / rates checking correctly and within metric
• Monitor that AP invoices are imported and communicated with the rest of the team to remove duplicate costs
• Ensure team are updating all milestones throughout shipment lifecycle.
• Continue to drive profits / revenue on all shipments and clients.
• Complete all special reports for clients (support sales and CRM where required)
• Support with client visits / carrier meetings / vendor meetings where required.
• Manage revenue and think of new ways of creating increased revenue
• Manage all operational expenses e.g. telephone, stationery, ensure minimized paper and any other expenses
• Support sales and CRM
• Attend Implementation meetings and ensure accounts are allocated and signed on correctly within operations
• Support with external departments; landside / transport / DSV cold / customs / invoicing
• Continue to support with continuous improvement projects
• Support with interviews / SRFs and RTEs to align to the recruitment process
• Support the team to manage within committees on events / farewells/retirements etc.
• Support the team on escalations form clients / queries and reports to clients and escalate with product and origin.
• Escalate on ongoing issues
• Support the enforcement of company policies, Code of Conduct and values
• Support on all reports; unbooked / profit and loss / unbilled / transactional reports / dummy vendors / credit notes / WIPs / closing files / run offs etc

Electives:

• Commercial experience
• Extensive relationship with all major airline carriers and ground handlers in Cape Town
• Client orientated and commercially focused.
• Strong with operational processes.
• Able to lead a team and adaptable to change.
• Financially orientated.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.