Location: Matroosfontein, Cape Town
Job Posting Title: Senior Logistics Coordinator, Transport, Contract Logistics
Time Type: Permanent / Full Time

Basic Minimum Requirements: Matric or Equivalent

Tertiary Qualification: Relevent Tertiary Qualification in Logistics, Supply Chain Management, or Transport Management (Advantageous)

Computer Literacy Level: Intermediate on MS Suite

Job Related Requirements:

• Advanced proficiency in Microsoft Excel for data capture, manipulation and analusis
• Ability to create clear, professional reports and presentations using Microsoft PowerPoint
• Experience working with Warehouse Management Systems (WMS) for inventory and warehouse operations
• Experience working with Transport Management Systems (TMS) for planning, execution, and tracking of transport activities
  2-5 years relevant experience in:
• Retail industry (Transportation Role)
• Supply chain environment.
• Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment.
• Transporter service level management
• Strong understanding of warehouse and transport supply chain operations, with the ability to establish control and effect improvements between warehouse and transport to achieve client KPIs
• Extensive operational knowledge of Inbound, Outbound, and Returns processes, including associated warehouse and transport workflows
• Experience risk prevention and management, incidents, including contingency planning
• Solid understanding of domestic and cross-border/international transport requirements, including export and import controls
• High focus on compliance, ensuring adherence to policies, regulations, SOPs, work instructions, and documentation standards
• Sound understanding of MRP and stock flow management principles
• Proven ability in organising, directing, controlling, and monitoring operational activities
• Strong analytical and logical thinking skills, with attention to detail and accuracy
• Pro-active, solution-driven, and forward-thinking approach to operational challenges
• Ability to operate effectively under pressure, with a strong sense of urgency and excellent time management
• Assertive and confident in driving decisions and enforcing process discipline
• Strong interpersonal and communication skills, able to engage effectively across all levels of management
• Ability to build and maintain strong relationships with both internal and external stakeholders, including customers
• Capable of handling conflict at a tactical and operational level in a constructive manner
• Customer-focused, with the ability to manage expectations and protect service commitments
• Self-motivated, independent, and accountable for outcomes
• Takes full responsibility and ownership for operational performance
• Punctual, reliable, and disciplined in execution
• People-oriented with the ability to influence, inspire, guide, and align teams

Electives:

•  Warehouse operations experience
•  Transport management Experience
•  Retail experience & understanding
•  Exposure to strategic clients and communication channels
•  Excellent reporting skills

Main Purpose of the Role:

The Senior Logistics Coordinator  role is responsible for ensuring effective, accurate, and on-time execution of stock flow between warehouse dispatch operations and transport loading activities for all customers on responsible site. The role acts as a control and governance function at the warehouse to transport interface, ensuring that processes are followed, risks are proactively managed, and service commitments are protected. The position requires strong independence, operational authority, and the ability to challenge and influence teams across functions to secure stable, compliant, and efficient dispatch operations.

Duties and Responsibilities:

• Control and coordinate daily operational flow between warehouse dispatch and transport loading activities
• Act as the operational gatekeeper for warehouse loading readiness, vehicle on time arrivals for collections, dispatch sequence, and truck turnaround execution
• Validate order availability, ex picking completion, staging, and loading accuracy prior to dispatch
• Ensure adherence to DSV standard operating procedures (SOPs), work instructions, and service level agreements
• Proactively identify risks related to stock accuracy, timing, capacity, safety, or process deviation
• Stop, delay, or redirect operations where non-compliance or operational risk is identified
• Drive corrective actions in real time in collaboration with warehouse, transport, planning, and support teams
• Escalate operational issues with clear facts, impact assessment, and proposed countermeasures
• Own and deliver continuous improvement initiatives focused on dispatch reliability, lead time reduction, and process stability for the scope of this role.

Operational Fcus Areas: 

• End-to-end warehouse-to-transport flow control
• Collection vehicle on time arrivals
• Dispatch accuracy and load compliance
• Truck turnaround time and on-time departure
• Process adherence and operational discipline
• Risk prevention rather than reactive firefighting
• Strong cross-functional execution at operational level between the warehouse and transporters

Weekly Tasks (Stability, Review & Improvement)
Objective: Stabilise operations, prevent recurrence of issues, and improve execution discipline.

• Review weekly dispatch performance (on-time departure, accuracy errors, truck turnaround times)
• Analyse recurring delays, stock discrepancies, and process non-compliance incidents
• Conduct focused process reviews at the warehouse–transport interface
• Engage with warehouse, transport, and planning teams to align on flow improvements
• Validate that SOPs and work instructions are being applied consistently
• Drive corrective actions for repeat issues (process gaps, training needs, capacity mismatches)
• Participate in operational meetings to feedback risks, constraints, and improvement opportunities
• Support implementation of agreed operational improvements
• Track completion and effectiveness of corrective actions
• Monthly Tasks (Governance, Reporting & Continuous Improvement)
  Objective: Strengthen long-term operational reliability and risk control.
• Review monthly performance trends across dispatch accuracy, service levels, and flow stability
• Identify systemic risks impacting warehouse-to-transport execution
• Contribute input to continuous improvement initiatives and operational optimisation projects
• Assess SOP effectiveness and recommend updates based on operational reality
• Support audits, compliance checks, and control reviews related to dispatch and transport interface
• Provide data-driven feedback to management on constraints, risks, and improvement priorities 
• Participate in capability building discussions (training gaps, role clarity, accountability alignment)
• Align with management on priorities to protect service and operational efficiency
  Role Output Alignment
  By executing the above cadence, the role consistently delivers:
• Controlled and predictable warehouse-to-truck flow
• High dispatch accuracy and load integrity
• Improved on-time performance and reduced turnaround time
• Strong process adherence and operational discipline
• Early identification and mitigation of operational risk

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.