If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

Customer Service Specialist

Customer Service

Job Req Number:  29398
Time Type: Full Time

 

SUMMARY

 

To meet all the requirements of customers within the scope of the customer service unit for import / export shipments and projects.

 

 

RESPONSIBILITIES

 

•    Responsible for maintaining and upgrading assigned accounts’ AVP and service level
•    Import by sea delivery arrangement
•    Coordination of projects shipment
•    Receive bookings and instructions from customers
•    Prompt reply to business e-mail inquiries
•    Coordination with overseas station
•    Issue & maintain SOP for nominated accounts
•    Pre-alert monitoring
•    Send periodical reports on a timely manner
•    Cargowise update
•    Attend to customer complaints & other concerns in a timely manner
•    Visit Client when deemed necessary
•    Perform other duties assigned from time to time

 

 

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

 

•    Bachelor’s degree holder
•    At least 1 year of experience in the freight forwarding and logistics industry
•    Work experience in a multinational freight forwarding industry (preferred)
•    Fluent in English, both written and spoken
•    Fluent in other languages (preferred)
•    Knowledgeable in MS Office, particularly in Word and Excel
•    Customer service oriented
•    Possesses integrity and responsibility
•    Proactive
•    Able to work in a diverse culture
•    Has an effective communication and interpersonal skills
•    Demonstrates good record management skills

 

 

LOCATION

 

•    Cebu City

 

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 55,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

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