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Collections Specialist

Credit & Collection

Job Req Number:  23777 

 

Under the direction of the Collections Team Lead, the Collection Specialist is responsible for the collection of the outstanding accounts receivables for market and national accounts.  This position handles customer service issues by interacting with clients and internal departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow.
 
ESSENTIAL FUNCTIONS:

 

  • Manage collection requirements for multi-million dollar portfolio of accounts.
  • Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable.
  • Provide ongoing customer service to account contacts by providing reports, handling special requests and handling data submission of invoices.
  • Provides statements and invoices to customers as required.
  • Resolve customer discrepancy claims or nonpayment issues by appropriately raising issues to Billing and Sales Administration.
  • Process credit card transactions, refunds, adjustments and recommend write offs as needed.
  • Prepare required documentation for placing accounts with third party agents.
  • Generate status reports of portfolio aging and payments.
  • Provide coverage for other Collection Specialists as needed.
  • Special projects as directed by the Credit & Collection Management.

 
ADDITIONAL FUNCTIONS:

 

  • Supports and exhibits behavior consistent with the Company's culture
  • Acts with diplomacy as a representative of the Finance Department.
  • Performs other related duties as required.

 

MINIMUM QUALIFICATIONS:

 

  • Two (2) years of experience in credit and collections.
  • Must demonstrate ability to use Microsoft applications, specifically Excel (advanced Excel a plus)
  • Qualified candidates must possess an Associate's Degree or post high school education/training.
  • Must be professional in appearance and manner.
  • Ability to handle multiple projects at once.
  • SAP a strong plus
  • Required to interact professionally with customers and internal departments at all times.
  • Ability to work independently and as part of a team.
  • Strong oral and written communication skills.
  • Experience working at a large shipping or transportation company a plus.

 

DSV – Global transport and logistics

 

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career. Read more at www.dsv.com   

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Nearest Major Market: New York City
Nearest Secondary Market: Newark