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Collections Specialist, Global Key Accounts

Credit & Collection

 

DSV - Global transport and logistics

 

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

 

 

 

Are you highly diversified and ready for a challenge?  If so, we are seeking an experienced Corporate Collector.

 

Under the direction of the Key Account Collections Supervisor the Collections Analyst, Global Key Accounts is responsible for the collection of the outstanding accounts receivables for global and large national accounts.  This position handles customer service issues by interacting with clients, third party payment centers and internal departments to expedite customer payments, resolve customer disputes and ultimately improve DSO.
 

ESSENTIAL FUNCTIONS:

 

  • Manage collection requirements for multi-million dollar account portfolios.
  • Communicate with internal and external customers both verbal and written, to provide account oversight.
  • Maintain portfolio balances within corporate guidelines and escalate in a timely manner as needed.
  • Provide ongoing customer service to key account contacts by providing periodic KPI reports.
  • Resolve customer discrepancy claims or nonpayment issues by appropriately raising issues to Billing and Sales Administration.
  • Working closely with Operations Management and Coordinators daily to review detailed, sometimes complex, client contracts to ensure proper account set-up and billing.
  • Assist in managing customer portals and EDI billing.
  • Generate status reports of portfolio aging and payments.
  • Special projects as directed by the Credit & Collection Management.

 
ADDITIONAL FUNCTIONS: 

 

  • Supports and exhibits behavior consistent with the Company’s culture.
  • Acts with diplomacy as a representative of Finance Department.
  • Performs other related duties as required.

 

MINIMUM QUALIFICATIONS: 

 

  • Three (3) years of experience in credit and collections.
  • Must demonstrate ability to use Microsoft applications specifically advanced Excel
  • Qualified candidates must possess an Associate's Degree or post high school education/training.
  • Must be professional in appearance and manner.
  • Ability to handle multiple projects at once.
  • Past use of SAP highly preferred.
  • Required to interact professionally with customers and internal departments at all times.
  • Ability to work independently and as part of a team.
  • Strong oral and written communication skills.
  • Experience working at a freight company preferred, but not required.

 

 

 

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

 

DSV – Global transport and logistics

 

DSV is one of the very best performing companies in the transport and logistics industry. 55,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

 

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