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Warehouse Mgmt Systems (WMS) Specialist, IT

Specialist

 

DSV - Global transport and logistics

 

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging,

re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

 

SUMMARY

 

The primary responsibility of this role will be to understand and become, expert user of the company’s WMS system. Attend customer meetings, to understand business needs and determine how the WMS can support the most efficient way to operate. Know EDI and how to implement the WMS functionality to support successful transmission between systems, file knowledge to include 940-943-944-945-946-947-856, etc. Have knowledge of warehouse activities to include Pick-Pack, Kitting, Outbound operations and Ecommerce. Have knowledge of racking systems, pick bins, wave or batch picking. Understand various types of picking systems such as pick to light, pick to cart, robotics etc. Train and support the operations community. Possess an ‘Out of the Box’ mindset, employ creativity at all levels have the desire to learn as well as teach and coach.

 

The IT Specialists, will provide support TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine system and network requirements.  May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems.  Will rely on experience and judgement to plan and accomplish goals.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Operations

 

Acts as the primary support of the company’s systems solutions for the user community

 

Recommends and help develop tracking tools to support the Warehouse Operations.

 

Engages appropriate expert resources when complex support issues arise outside of the WMS and/or

SAP application

 

Will support the company’s Operations teams to successfully close support service request issues and support testing activities

 

Works with project teams to help implement, maintain, and improve Internal Systems

 

Works with new and existing customers to help implement, maintain and improve systems connectivity.

 

Ensures that company and company assets are maintained responsibly

 

Effectively communicates relevant IT-related information to site management and client management (as appropriate)

 

Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.

Will test and coordinate modifications to the system when needed and troubleshoot problems when they occur.

 

Maintain communication with corporate IT and operations staff.

 

Will work with corporate IT to resolve complex issues.

 

In collaboration with IT, may determine ways to store, organize, analyze, use, and present data.

 

Will produce regular reports on a daily, weekly and monthly basis.

 

Will ensure all RF Standard Operating Procedures (SOP’s) are current.

 

Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.

 

Will respond to all inquiries about WMS and/or other related computer related issues.

 

Will refer questions to appropriate person when needed.

 

Responsible for professional verbal and written communication with all internal and external customers.

 

Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.

 

Assist with various research projects and/or special projects.

 

Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance

 

Sets goals to provide continuous improvement for assigned site

 

MINIMUM REQUIRED QUALIFICATIONS

 

Education and/or Experience

Either four year degree in a computer-related field or two year degree and relevant experience is basic requirement

Minimum of 2 years of job related/relevant experience

 

SKILLS, KNOWLEDGE AND ABILITIES

 

Computer Skills

Mid to Senior Microsoft Office skills

Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region

General knowledge in the administration and maintenance of infrastructure, software, systems, etc.

Experience with RF/ RDTs, UNIX, proprietary WMS

Wi-Fi experience / RF systems and equipment experience

 

Language Skills

English (reading, writing, verbal), Spanish, (verbal) a plus. Excellent Interpersonal communication skills

Analytical skills (e.g., storing information, data management, mining data, learning and following procedures).

 

 

PREFERRED QUALIFICATIONS

 

3-5 years of experience is preferred

Experience dealing with end users, vendors and clients

End to end understanding of the business intelligence and all of the components required to run a BI environment

 

PHYSICAL DEMANDS

 

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. 

 

Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.

Must be able to travel by plane and/or automobile.

 

WORK ENVIRONMENT

 

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

 

Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.

Extended hours maybe possible during a start-up operation, implementation or training session.

 

OTHER INFORMATION

 

Travel is required, determined by business needs

May be required to be “on-call” or available to coach outside of normal business hours in order to resolve system failures or other problems.

 

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 55,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com

 

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Nearest Major Market: New York City
Nearest Secondary Market: Newark