DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Cleveland, Emerald Pkwy 

Division: Air & Sea 
Job Posting Title: Manager, Operations 
Time Type: Full Time

Summary

The Operations Manager will oversee the day-to-day operations of DSV's transportation and logistics division, ensuring that all activities are conducted in a safe, efficient, and cost-effective manner. This position will be responsible for managing staff, developing, and implementing operational policies and procedures, and maintaining strong relationships with customers and partners.

Duties and Responsibilities

• Manage and oversee all aspects of the transportation and logistics division, including planning, scheduling, and coordinating activities to ensure timely and efficient delivery of goods and services.
• Develop and implement operational policies, procedures, and systems to improve efficiency, quality, and safety.
• Manage staff, including hiring, training, and performance evaluation, to ensure that all team members are working effectively and efficiently.
• Monitor and analyze performance metrics, including productivity, cost, and quality, and develop plans to improve performance.
• Maintain strong relationships with customers, partners, and vendors, ensuring that all parties are informed and satisfied with the services provided.
• Collaborate with other departments, including sales and customer service, to ensure that all aspects of the business are aligned and working together effectively.

Educational background / Work experience

• Bachelor's degree in business administration, logistics, supply chain management or a related field is preferred.
• 5+ years of experience in transportation and logistics management, preferably in a supervisory or management role.

Skills & Competencies

• Strong leadership and management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to identify and address operational issues and challenges.
• In-depth knowledge of transportation and logistics processes, regulations, and industry best practices.
• Proficiency in using transportation management software, such as TMS or WMS.
• Knowledge of lean principles and methodologies is a plus.

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• This position will be responsible for managing a team of operations staff.

Preferred Qualifications

• Master's degree in business administration, logistics, supply chain management or a related field.
• Experience in international transportation and logistics management.

Language skills

• Fluency in English (oral and written).

Computer Literacy

• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and experience with transportation management software.

For this position, the expected base pay is: $71,500 - $108,000 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.