Key Tasks

• Maintaining DSR on daily basis for ready reference.
• Follow up on daily job during day start and completion per deadline, job planning for complete day.
• Ensuring clear communication to all related parties for shipments specifically for critical ones.
• Follow up with Airlines export cargoes on regular basis and make sure that all shipment fly on time and documents delivered in time from airlines.
• Responsible for payment follow up / collection for credit customer for nomination shipments
• Responsible to make sure documents are not getting released without 100% payment for Cash Customer, any TDS deduction must be on letter head from customer to maintain proper accounting / future follow up.
• Ensure to follow company procedures and policies in terms of document handling / secrecy / accounts etc.
• Providing quality / high level of service to all customers irrespective of volume / revenue.
• Problem solving with own experience and/or approaching manager with solutions.
• Identify future problems based on current situation and take proactive action
• Approaching existing customer for their other business irrespective of mode of shipment
• Extending assistance to customer service on business which is handed by them
• Respond to overseas/ local quesries for DDU/DDP shipments and other rate requests

Skills & Competencies

• Delivering results
• Creating customer value
• Communicating efficiently
• Taking responsibility & initiating action
• Adhering to principles & values
• Teamwork

Educational background / Work experience

• A degree or a professional qualification in Logistics, Business Management  
• 2 – 4 years’ experience in forwarding industry and well versed with industry knowledge for Air Export