Job Description

Enterprise Integration Platform | IT Specialist (Support and Administration)

 Industry

•  Logistics & Supply Chain

 Employment Type

•  Full-time

 Job Function

•  Information Technology

Are you ready to develop your career in a rapidly growing and successful global company acting in a fast-paced role? If you are someone looking for a position that challenges and inspire you in a successful international company, DSV is your place.

The DSV group, headquartered in Denmark, is one of the biggest transports and logistics companies in the world, with more than 75,000 dedicated employees, operating in more than 90 countries.

You will join a global and determined group driven forward by the desire to grow and will be part of a dynamic group, which is characterized by high level professionalization and constant improvement.

 Who do we look for?

We are seeking a highly talented and support-oriented IT Specialist/Senior IT Specialist for our Integration Support team to help give excellent Support for our internal and external customers up to highest standards and quality. If you are excited about IT integration, ready to acquire new technical skills, and open for new challenges, then DSV Enterprise Integration Platform Team is the place for you. Our focus is supporting the EDI/API processes and its architecture, across the organization.

Roles & Responsibilities

• Perform 2nd level/3rd Level support on applications placed within the Integration area.
• Responsible for the support performance and follow-up in line with the SLA
• Conduct or attend on internal trainings.
• Planning and controlling of the own tasks assigned on ITSM tool.
• Propose solution to optimize the efficiency of processes and teamwork.
• Ensure support availability during agreed support hours.
• Ensure knowledge sharing and documentation within the team.
• Ensure proactive communication to line-of-business on incidents, requests, and changes.
• Supporting other team members whenever needed
• Participating in ad-hoc Integration Projects allocated by Management and completing them within agreed timeframes.
• Understand the IT organization and the EDI Support team role in Global IT dept.
• Work in multicultural and worldwide environment in Follow the Sun schema
  
  
   

Requirements

• Have a degree in computer science, engineering or equivalent.
• Have knowledge of Devops/ OpenStack/Azure/GCP/Kubernetes/Docker
• Have knowledge of one or many automation tools like Ansible, Jenkins, Terraform, Azure DevOps or ArgoCD
• Know your way around programming and scripting languages (Python, Bash, Groovy)
• Have hands-on experience with the Agile methodology and its management tools (e.g., JIRA, Confluence)
• Speak and write English flawlessly.
• Good practical knowledge of Sterling Integrator or IBM APIC (Containerised/Cloud instances would be a real bonus)
• Basic mapping experience with Positional, Idocs, XML, X12 and EDIFACT on ITX or Sterling Mapper
• Strong analytical and problem-solving skills
• A very good network communication protocols understanding (MQ, FTP, sFTP, FTPs, HTTP, HTTPs, other)
• Practical knowledge about using SQL’s for data analyses.
• Ability to learn new technologies quite fast.
• Minimum 2 years of experience in a similar EDI Support environment

Location:  New Delhi (India)