Job Req Number:  106934
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Role: Customer Service Specialist
Location: Ballycoolin
Hours: Monday to Friday, 08:00–16:30 / compressed work week 4 on 4 off

Intro/summary
As a Customer Service Specialist, you will support the day‑to‑day operations of our bonded warehouse and transport services, ensuring both internal and external customers receive a consistently high standard of service. You’ll play a key role in resolving customer queries, coordinating with internal teams, and ensuring operational accuracy, compliance and efficiency.

What will you be doing?

• Coordinating outbound shipments with customers, transport providers, and customs.
• Handling customer queries promptly, professionally, and accurately.
• Maintaining accurate shipment records, reports, and database entries for full traceability.
• Supporting operational teams with customer‑focused solutions and issue resolution.
• Liaising with internal stakeholders to ensure service levels and customer expectations are consistently met.
• Monitoring service performance, escalating delays or issues when necessary.
• Participating in internal meetings and providing input to improve processes and service quality.
• Ensuring all activities comply with company procedures and regulatory requirements.
• Requesting invoices from suppliers and customers and ensuring accuracy of outbound bonded shipments.
• Identifying issues related to bonded warehouse shipments and supporting timely resolution.
• Acting as a key liaison between internal and external customers to maintain high service standards.

About You

• Strong proficiency in Microsoft Office, especially Excel.
• Solid understanding of customer service competencies with proven experience in customer‑facing roles.
• Logistics experience preferred, but not essential.
• Able to effectively resolve issues while maintaining a professional and customer‑focused approach.
• Strong communication skills and the ability to work collaboratively across teams.
• Reliable, organised, and committed to meeting service levels and standards.
• Awareness of compliance requirements and ability to follow company procedures.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Bike to Work Scheme.
• Employee counselling, for support with physical and mental wellbeing.
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

At DSV, we celebrate the diversity of our workforce and are committed to further enhancing it. We warmly welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.
Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5 years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.