Job Req Number:  121464
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. 

Freight Forwarder-Sea Freight  
Hours Mon- Fri, 09.00-17.30, 37.5 per week 
Location: Dublin -Ballycoolin 

Are you passionate about customer service, logistics, and keeping global supply chains moving?

As a Customer Operations Specialist – Sea Freight, you will play a key role in delivering an exceptional customer experience by providing end-to-end visibility and support for ocean freight shipments. You will work closely with customers, shipping lines, overseas offices, customs teams, and internal stakeholders to ensure shipments move efficiently and customers remain informed every step of the way.
At DSV, your contribution matters. Through proactive communication, operational excellence, and attention to detail, you will help customers navigate complex supply chains while supporting the movement of goods around the world.

What will you be doing?

•    Manage sea freight shipments from booking through to final delivery. 
•    Provide customers with accurate shipment updates and visibility across their supply chain. 
•    Build strong customer relationships through consistent, professional communication. 
•    Monitor shipments and proactively manage disruptions or exceptions before they impact customer operations. 
•    Coordinate with suppliers, shipping lines, transportation providers, ports, customs authorities, and third-party logistics providers. 
•    Ensure all activities are completed in line with agreed service levels, KPIs, SOPs, and compliance requirements. 
•    Maintain accurate shipment records, documentation, file creation, and system updates. 
•    Coordinate customs brokerage activities and support customs compliance requirements. 
•    Manage in-transit reporting and provide operational updates to customers and stakeholders. 
•    Support accurate invoicing and maintain revenue and cost controls. 
•    Work collaboratively with commercial teams, finance, brokerage, overseas offices, and operational colleagues. 
•    Contribute to departmental objectives and continuous improvement initiatives.

About You

Essential


•    Experience in customer service, administration, or operational support roles.
•    Strong organisational and planning skills with the ability to manage multiple priorities.
•    Excellent verbal and written communication skills.
•    Experience working with data management systems and operational processes.
•    Intermediate Microsoft Office skills, including Excel, Word, and PowerPoint.
•    High attention to detail and commitment to quality.
•    Ability to work under pressure while maintaining accuracy.
•    Customer-focused approach with a strong service mindset.
•    Willingness to learn and develop within a fast-paced logistics environment.

Desirable


•    Sea Freight Import and/or Export experience.
•    Experience within freight forwarding, logistics, or supply chain operations.
•    Knowledge of ocean freight processes and international shipping.
•    Strong analytical and problem-solving abilities.
•    Ability to make informed decisions in a multifunctional environment.
•    Flexibility to support other operational functions when required.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps


If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.