Job Req Number:  115460
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
 

Road Coordinator 
Santry - Dublin 
Hours 37.5 per week 
Salary €45000 per annum 

In this role, you’ll be responsible for ensuring operational excellence, exceeding customer expectations, and developing long-term partnerships. You’ll combine strong leadership, commercial awareness, and hands-on logistics experience to deliver top-quality service and drive performance across the department .

What will you be doing?

•    Understanding customer requirements and ensuring the delivery of first-class customer service  
•    Planning, arranging, monitoring, and controlling all elements of Direct Land Transport LTL & FTL (Door to Door) and the completion of all associated documentation (operational, administrative & legal) 
•    Operation of DSV Road IT Systems, Microsoft Office & associated tools 
•    Understanding and adhering to company Quality Policy and objectives, and maintenance of KPI’s  
•    Timely and accurate generation of client sales invoicing and timely processing of costs & sales outside of agreements in electronic form 
•    Timely and effective response to general inquiries and queries, or escalation if unable to deal with completely or accurately. 
•    Compliance with all legal, regulatory and company standards 
•    Compliance with the companies H&S policy, practices and contribute to creating a safer working environment. 
•    Support on-boarding of new projects for smooth transition into the department 
•    Record, monitor and respond to customer complaints, identifying trends and recommending corrective action. 
•    Support and monitor customers quality review process with agreed KPI’s and review periods. 
•    Responsible for invoicing/costs/AR 

About You

•    Experience in transport environment essential  
•    Strong attention to detail with sound judgement and a results-driven, proactive mindset 
•    Excellent interpersonal and relationship-building skills with a customer-focused, consultative approach 
•    Effective communicator, confident in giving and receiving constructive feedback 
•    Creative problem-solver with consistent and balanced decision-making 
•    Highly organised, able to prioritise workloads, meet deadlines, and deliver excellent customer service

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.