Location: ZAF - Durban, Quarry Park Close
Job Posting Title: Freight Forwarder - 124041 
Time Type: Full Time

The Airfreight Import Controller is responsible for coordinating and managing air freight shipments from origin to final destination .

The role ensures all shipments are executed efficiently, cost-effectively, and in compliance with international regulations, while delivering high levels of customer service.

Key Responsibilities

1. Shipment Coordination

Plan and execute air freight (Import) shipments including cross-trades

Book cargo with airlines and carriers

Arrange collection and delivery with transport providers

Monitor shipment progress and proactively manage delays

2. Documentation & Compliance

Ensure accuracy of shipping documents (commercial invoices, packing lists, permits)

Ensure compliance with customs regulations, IATA, and dangerous goods regulations

Liaise with customs brokers for clearance

3. Customer Service

Act as the main point of contact for customers

Provide shipment updates, tracking, and issue resolution

Handle queries, complaints, and service escalations

Maintain strong and transparent client relationships

4. Operations & Systems

Capture and manage shipment data in freight systems (e.g.CargoWise, Tango, etc.)

Maintain accurate shipment files and records

Ensure all milestones are updated in real time

5. Cost Control & Billing

Obtain and negotiate rates with airlines and service providers

Verify supplier invoices and ensure correct billing

Ensure profitability of shipments in line with company targets

6. Stakeholder Management

Coordinate with airlines, warehouse staff, transporters, and overseas offices

Work closely with internal teams (sales, finance, customer service)

Build relationships with service providers

Minimum Requirements

Minimum 3–5 years experience in freight operations

Knowledge of Import procedures

Experience with freight management systems (e.g., CargoWise & Tango preferred)

Knowledge of Dangerous Goods regulations (advantageous)

Incoterms

Understanding of airline capacity and routing

Ability to work after-hours when required

Proficiency in Microsoft Office (Excel, Outlook, Word)

Key Performance KPI’s

On-time shipment delivery
Accuracy of documentation
Customer satisfaction levels
Profitability of shipments
Compliance with regulations
 

Skills & Competencies

Strong understanding of air freight processes and Incoterms
Knowledge of customs and international shipping regulations
Excellent communication and customer service skills
Attention to detail and accuracy
Ability to work under pressure in a fast-paced environment
Problem-solving and decision-making ability
Strong organizational and time management skills

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.