Location: ZAF - Durban, Quarry Park Close
Job Posting Title: Freight Forwarder - 132866 
Time Type: Full Time

Key Responsibilities

1. Shipment Coordination

Plan and execute air freight (Import) shipments including cross-trades

Book cargo with airlines and carriers

Arrange collection and delivery with transport providers

Monitor shipment progress and proactively manage delays

2. Documentation & Compliance

Ensure accuracy of shipping documents (commercial invoices, packing lists, permits)

Ensure compliance with customs regulations, IATA, and dangerous goods regulations

Liaise with customs brokers for clearance

3. Customer Service

Act as the main point of contact for customers

Provide shipment updates, tracking, and issue resolution

Handle queries, complaints, and service escalations

Maintain strong and transparent client relationships

4. Operations & Systems

Capture and manage shipment data in freight systems (e.g.CargoWise, Tango, etc.)

Maintain accurate shipment files and records

Ensure all milestones are updated in real time

5. Cost Control & Billing

Obtain and negotiate rates with airlines and service providers

Verify supplier invoices and ensure correct billing

Ensure profitability of shipments in line with company targets

6. Stakeholder Management

Coordinate with airlines, warehouse staff, transporters, and overseas offices

Work closely with internal teams (sales, finance, customer service)

Build relationships with service providers

Duties and Responsibilties:

The Airfreight Import Controller is responsible for coordinating and managing air freight shipments from origin to final destination .

The role ensures all shipments are executed efficiently, cost-effectively, and in compliance with international regulations, while delivering high levels of customer service.

Key Performance KPI’s

• On-time shipment delivery
• Accuracy of documentation
• Customer satisfaction levels
• Profitability of shipments
• Compliance with regulations

Skills & Competencies

• Strong understanding of air freight processes and Incoterms
• Knowledge of customs and international shipping regulations

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV