Job Req Number:  110545
Time Type: Full Time

Move forward as Senior Customer Service Specialist at DSV in Ede

Do you enjoy working with international B2B customers where speed, service and oversight are essential? As a senior customer service specialist at DSV Road, you work with major electronics customers for whom transport is always a priority. You are the one who keeps the overview and ensures everything runs smoothly.

You get it done

Maintaining operational customer relationships and supporting contract management for our electronics customers: you’re on it.

How do you do this? In this role, you are the first point of contact for several large B2B customers within the electronics sector. For these customers, almost everything is urgent. That is why you continuously monitor transport flows, keep a close eye on customer agreements and act where needed. When dealing with customers, you sometimes work down to the smallest details to ensure everything is correct. Within DSV, you are trusted and given the freedom to work independently.

Together with colleagues from planning, operations and contract management, you ensure that our customers can rely on fast and reliable service. You achieve this by:

• maintaining operational contact with existing customers and acting as the first point of contact for questions, orders and complaints;
• monitoring customer agreements and ensuring correct follow-up of transport orders within our road transport network;
• supporting contract management in managing and retaining existing customer contracts;
• preparing and sharing customer reports and exchanging relevant information with customers and internal teams.

Your team stands out within DSV because of the strong collaboration and engagement on the work floor. In this data centre environment you work together every day on building and preparing high-tech infrastructure. From this role you can build a solid foundation for further growth towards a team leader or supervisor position.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

“Our customers expect speed and reliability. That is why a strong customer service team is essential to the success of our operation,” says Wouter Lok, Contract Manager.

In the Netherlands, we operate from more than 40 locations with over 5,000 colleagues. Together we take on the challenges of a rapidly changing environment. We make quick decisions at every level and combine ambition with teamwork. This is how we move forward and make a difference together.

You bring

• at least 3 years of experience within customer service, forwarding or transport logistics;
• strong communication skills and experience with customer contact and relationship management;
• good command of the Dutch language and basic knowledge of English;
• a structured working style and the ability to quickly switch between different customers and transport assignments.

It all counts for this vacancy of senior customer service specialist in Ede. Furthermore, it is of course important that you feel at home with us. That will certainly be the case if you like to keep going, have courage and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive and always aims to grow as an organisation. That is why we are looking for people who want to grow with us. Besides a challenging role in an international environment we also offer:

• a competitive gross monthly salary depending on your knowledge and experience;
• a 5% annual bonus paid in November based on your yearly salary;
• 28 vacation days based on fulltime employment and flexibility to work partly hybrid with up to 2 days working from home;
• a favourable pension scheme, part of which is premium-free, with a 5% employee contribution;
• plenty of development opportunities through our DSV Academy, external training and additional benefits such as the bike plan, FiscFree programme and OpenUp.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Marjolein van Dongen answers all your questions via +31 (0)6 4424 8040 or marjolein.vandongen@dsv.com.

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.