DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location:  Nashville, St. Louis, Indianapolis, or Cincinnati

Division: Air & Sea 
Job Posting Title: Quality Assurance Specialist - Nashville, St. Louis, Indianapolis, or Cincinnati 
Time Type: Full Time

As a Quality Assurance Specialist at DSV, you will be responsible for ensuring that all processes, procedures, and services meet the company's quality standards and regulatory requirements. Your role involves implementing quality management systems, conducting audits, and providing recommendations to improve operational efficiency and customer satisfaction.

Duties and Responsibilities

• Develop, implement, and maintain quality management systems (QMS) to ensure compliance with industry standards and regulatory requirements.
• Establish quality control procedures and guidelines for various operational processes.
• Conduct internal audits and inspections to assess compliance with quality standards, procedures, and regulations.
• Identify areas for improvement and provide recommendations to address deficiencies.
• Maintain accurate and up-to-date documentation related to quality management activities, including audit reports, corrective actions, and compliance records.
• Ensure documentation meets regulatory requirements and is easily accessible for review and reference.
• Analyze quality data and performance metrics to identify trends, root causes of issues, and opportunities for process improvement.
• Collaborate with cross-functional teams to implement corrective and preventive actions to address quality-related issues.
• Provide training and support to employees on quality management principles, procedures, and best practices.
• Promote a culture of quality and continuous improvement throughout the organization.
• Evaluate supplier performance and quality of products and services to ensure they meet DSV's standards and requirements.
• Establish and maintain supplier quality agreements and performance metrics.
• Monitor customer feedback and complaints related to quality issues and work with relevant teams to address customer concerns and improve satisfaction levels.
• Implement customer-focused quality initiatives to enhance service quality and exceed customer expectations.
• Stay informed about relevant industry regulations, standards, and best practices related to quality management and transportation logistics.
• Ensure compliance with regulatory requirements and standards, such as ISO, FDA, and customs regulations.

Educational background / Work experience

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 3-5 years of experience in quality assurance, preferably in the transportation and logistics industry.

Skills & Competencies

• Strong understanding of quality management systems and processes
• Ability to conduct audits and inspections
• Experience in developing and implementing corrective action plans
• Analytical skills to identify trends and improve quality performance
• Strong communication and interpersonal skills
• Ability to work in a team environment
• Strong organizational and time management skills

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• May be responsible for supervising quality assurance technicians.

Preferred Qualifications

• Master's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Professional certification in quality management, such as Six Sigma or Lean Six Sigma

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office and experience with quality management software is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $57,000 - $77,000/ Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.