The Inventory and Quality Supervisor is responsible for maintaining inventory accuracy, space utilization, continuous improvement, and quality control. Quality Control consists of ensuring compliance with company policies and directives, as well as Standard Operating Procedure adherence within the distribution center.

This position is also responsible for maintaining a perpetual record integrity in distribution to ensure inventory accuracy through the administration of the cycle count program and the thorough analysis and response to miscellaneous issues and receipts.  This Supervisor is also responsible for overseeing the functions performed by inventory associates and other such staff. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Inventory

• Implement space utilization plan to meet prescribed cost and service standards.
• Monitors the space layout plan to ensure it continuously meets company standards.
• Implement an effective product locator system and update as necessary.
• Analyzes daily cycle counts and reconciles any discrepancies between physical count and perpetual record.
• Analyzes directed cycle counts and reconciles any discrepancies between physical count and perpetual record.
• Audit the daily error report and make corrections as necessary.
• Analyze and publish monthly data from WMS reports indicating monthly and year-to-date totals of cycle count dollar variances.
• Analyze stock change in/outs transactions on material for validity to the product structure.
• Analyze miscellaneous receipts and issues and take corrective action as appropriate.
• Distribution leader for Physical Inventory.
• Gain complete knowledge of the on-line Inventory Audit Trail to facilitate any research toward corrective action.
• Prepare monthly report signifying major problems and updates on projects or assignments.
• Audit warehouse daily for compliance with safety, security, and quality principles and rules.  Maintain a clean, neat, and orderly work area.  Promote safety among work crew.
• Transmit e-mails to DSV representatives and clients (when required), write corrective/preventive actions, complete reports for operations manager, follow-up with attendance reports, write counseling memos and write/perform evaluations.  All communications must be accurate and professional.
• Conduct daily startup meetings, encouraging associates to provide feedback and work as a team and help with their development (training), coordinate operations with manager to ensure completion of daily objectives, report and discuss any internal or external issues that involve the operation.   
• Provide good communication and motivational techniques and ensure all company rules are followed. 
• Provide management with information regarding labor/equipment needs to meet customer demands. 
• Develop team leaders and ensure that associate expectations are being met. Delegating work and responsibility to subordinates.
• Oversee scheduled shifts and evaluate the work of inventory staff and subordinates.
• Assist with associate relations and training.
• Perform other duties as assigned (In transit report, shipping adjustments, etc.)

Quality

• Maintains compliance to international, industry and customer-specific quality standards.
• Leads and individually performs as needed, the analysis of product/service issues to determine root causes.
• Manages and communicates change control processes to all departments.
• Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.
• Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008
• Assists in establishment, implementation and evaluation of quality management system metrics.
• Provides guidance and support for customer service and quality departments assisting with problem solving and improvement opportunities.
• Manages customer driven continual improvement roadmaps.
• Develops and conducts training on the quality system and other related topics
• Oversees document control; updating, creating and publishing controlled documents including sending change notifications to affected parties/departments and follows up on the Quality Management System.
• Develops and implements administrative systems including record management, traceability, and trend reporting.

OTHER DUTIES

• Performs other duties as required
• Able to work flexible schedules, including nights and weekends, as required by the operation.
• Participate in established cross training matrix activities with the opportunity to improve their knowledge in multiple areas / departments and be able to assist as a backup associate when the need may rise. 

SUPERVISORY RESPONSIBILITIES

• Responsible for the inventory leads and associates.
• Ensures training and development of associates related to knowledge of product placement and equipment usage.

• Must have a High school diploma or general education degree (GED).
• 1 year experience working in a logistics/distribution/relevant environment.
• Able to operate MHE

• Basic computer skills
• RF Scanners
• WMS functions

Language Skills 

• English (reading, writing, verbal)

Mathematical Skills 

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other Skills 

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance
• Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

PREFERRED QUALIFICATIONS

• 1-3 years’ experience working in an inventory department
• 1-3 years in a progressive leadership role.

CORE COMPETENCIES