Job Req Number:  83853
Time Type: Full Time

Customer Service Agent, Key Account

Move forward as Customer Service Agent Solutions at DSV in Ghent.

About the role

As a Customer Service Agent, you will work for one of our largest clients, specialized in Pharma & Healthcare services. In this role, you will report directly to the end customer. You act as the link between the client, internal departments, and external stakeholders. You ensure that accurate data and planning are available for the inbound, outbound, and value-added logistics (VAL) processes in the warehouse, and that the specific agreements and requirements of the client are met.

Other tasks

• Real-time monitoring of the pick/pack process using the warehouse management system and/or transport planning tools, coordinating internally and externally to ensure compliance with client agreements;
• Identifying disruptions and informing clients and carriers of any expected delays or changes;
• Acting as the first operational point of contact for assigned clients, serving as the central link between the client and internal departments;
• Detecting potential issues or bottlenecks and working together with the client on effective solutions;
• Handling and escalating customer complaints as needed;
• Contributing to projects aimed at improving processes and work instructions, where applicable.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Wondering what your future workplace will look like?

Take a look at our digital tour: https://www.openbedrijvendagvirtueel.be/virtual-tour/dsv-global-transport-and-logistics/solutions-healthcare

In Belgium, we operate from over 18 branches, with more than 1,400 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

Are you the perfect fit?

• You have several years of experience in a customer service role within  logistics or supply chain;
• You have strong knowledge of Excel (e.g. creating dashboards, performing analyses, etc.).
• You are customer-oriented, communicative, and have excellent problem-solving skills.
• You have a good command of Dutch and English.

It all counts for this vacancy of Customer Service Agent Solutions in Ghent. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

Why choose DSV?

Working for DSV means working for one of the top players in the logistics market. DSV is enterprising, competitive, and wants to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• We are a Scandinavian company, and this is reflected in our open communication, approachable environment, informal workplace, entrepreneurial spirit, and the growth opportunities provided, both nationally and internationally.
• You will join an international and leading player
• You get a permanent contract with a nice package of fringe benefits (group insurance, hospitalization insurance, 7 euro meal vouchers, eco vouchers, bike lease and 30 vacation days)

Move forward

Send your resume with motivation or leave your details and we will contact you. Questions about this vacancy? Our Corporate Recruiter Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or vacancies@be.dsv.com

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.