Job Req Number:  105087
Time Type: Full Time

Move forward as Customer Service Officer in Desteldonk

You get it done
As a Customer Service Officer, you will be responsible for the seamless management of logistics services for one or more clients in the pharmaceutical/healthcare sector. In this role, you will act as a liaison between the client and internal departments, as well as external stakeholders. Ensuring that accurate data and schedules are available for the inbound, outbound, and value-added logistics (VAL) processes in the warehouse, and that specific customer agreements and requirements are met.

Tasks:
•    Administrative processing and follow-up of logistics services for assigned customers;
•    Serving as the first operational contact person for assigned customers and as a liaison between the customer and internal departments (such as warehouse, customs, transport, ...);
•    Following implemented processes and customer-related work instructions;
•    Periodic consultation and adjustment moments with the customer;
•    Handling complaints;
•    Identifying potential problems/bottlenecks and brainstorming with the customer about solutions.
•    Participating/thinking along in optimizing processes (continuous improvement).

We are DSV, we grow
DSV is the world’s largest transport and logistics company, with more than 160,000 colleagues in over 90 countries. Every day, we keep supply chains running and move millions of shipments on time by road, air, sea, and rail.

Our mission is simple: keep supply chains flowing in a reliable and efficient way. We focus on operational excellence and continuously improve our services. At the same time, we aim for sustainable growth, taking care of people, the environment, and society.

At DSV, we embrace progress. We take initiative, find better ways to get things done, and work together as one global team. Together, we innovate and digitalize the logistics of tomorrow. From nine truck drivers to the world leader in logistics in less than 50 years, at DSV you will keep growing and play in a different league.

You bring
•    You have initial work experience in an administrative or customer-facing role. Knowledge or background within the logistics sector is a plus
•    You are customer-oriented and have strong analytical and problem-solving skills.
•    You have a strong knowledge of Dutch and English

It all counts for this vacancy of Customer Service Officer in Desteldonk. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working for DSV means working for one of the top players in the logistics market. DSV is enterprising, competitive, and wants to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:
•    We are a challenging work environment with plenty of opportunities for further professional growth and development. 
•    We have a direct and open corporate culture (Danish company).
•    Attractive package of benefits (8 euros of meal vouchers, eco vouchers, group & hospitalization insurance, possibility to lease an electrical bike, 30 days of holiday).

Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our Talent Acquisition Partner Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or vacancies@be.dsv.com

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.