Job Req Number:  69092
Time Type: Full Time

Customer Service Supervisor

Move forward as Customer Service Supervisor at DSV in Ghent.

About the role

Do you want the challenge of taking our growing & international DSV Pharma-Healthcare supply chain services to the next level?  Are people & logistics process management in your DNA, are you stimulated by teamwork & continuous improvement? With us, as a Customer Service Supervisor you will be responsible for achieving Excellent Customer Service together with an enthusiastic team, administratively processing inbound and outbound orders, guaranteeing the necessary transport documents and maintaining strong B2B customer relationships.

In short, you are the inspirer and leader of your team and our DSV Customer Service face to your customers!

Other tasks

• You lead, motivate and develop your operational Customer Service Team consisting of 10 agents in line with our business objectives;
• You plan, prioritize and distribute the tasks among your team members, so that they are carried out correctly and efficiently according to the SOPs & SLAs. You ensure that work instructions & KPIs are closely followed and proactively adjust where necessary for optimal customer satisfaction;
• You work together with warehouse colleagues on a daily basis for planning, WMS follow-up & problem-solving. You identify and implement proactive actions to improve total performance, you contribute to improvement projects based on your input for optimizations & innovations;
• In your daily contacts with your customers, you think strategically about creating win-win solutions for their issues. You communicate proactively in case of problems or delays, you handle complaints and take the appropriate corrective actions;
• You are responsible for the monthly invoicing process to your customers and actively contribute to achieving our financial objectives;
• You ensure positive communication, good cooperation and team spirit, you are also responsible for recruiting & successfully onboarding new team members. In addition, you foresee annual evaluation and GROW discussions and initiate the necessary training plans.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

Wondering what your future workplace will look like? Take a look at our digital tour:

https://www.openbedrijvendagvirtueel.be/virtual-tour/dsv-global-transport-and-logistics/solutions-healthcare 

In Belgium, we operate from over 18 branches, with more than 1,400 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

Are you the perfect fit?

• You have a minimum of 5 years of experience as a specialist or teamlead in a Customer Service Team;
• You are service-minded and have an affinity with the logistics sector & WMS systems;
• You are a real people and process manager;
• You like the challenge of finding your way in a complex environment;
• You have strong analytical and problem-solving skills;
• You are a great communicator, both oral and written;
• Languages Dutch and English: very good;
• Familiar with MS Office packages, good knowledge of Excel is a must.

It all counts for this vacancy of Customer Service Supervisor in Ghent. Furthermore, it is of course important that you feel at home with us. That will certainly succeed if you like to keep going, have guts and want to grow with DSV.

Why choose DSV?

Working for DSV means working for one of the top players in the logistics market. DSV is enterprising, competitive, and wants to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• You will join an international and leading player
• Ample growth opportunities in an international context
• You get a permanent contract with a nice package of fringe benefits

Move forward

Send your resume with motivation or leave your details and we will contact you. Questions about this vacancy? Our Corporate Recruiter Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or vacancies@be.dsv.com

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.