Job Req Number:  81704
Time Type: Full Time

Senior Key Account Manager

Move forward as a Senior Key Account Manager at DSV in Ghent.

About the role

As a Senior Key Account Manager, you are the driving force behind maintaining and expanding strong customer relationships. You will work within our Solutions department (Warehousing). Your goal is to generate and retain revenue by working dedicatedly with our key accounts through offering contract logistics solutions. You strive for profitable growth of our existing portfolio and achieving sales targets. Additionally, you understand the needs of our key accounts and provide solutions and services that perfectly meet their needs.

Tasks:

• Build sustainable trust relationships with customers through daily contacts and reports (QBR, MBR);
• Manage and update deep knowledge of SLAs and Operations Manuals;
• Handle complaints and take preventive measures in collaboration with the Warehouse Manager;
• Initiate and execute improvement projects and performance analyses;
• Ensure accurate planning information and volume forecasting;
• Follow up on the Customer Satisfaction Survey and develop and implement action plans;
• Identify new opportunities and contribute to the startup of new accounts.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"As an Account Manager, you are the link between our customer and Operations," says Edwin Eggebeen, Managing Director, DSV Solutions.

In Belgium, we operate from over 18 branches, with more than 1,400 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

Are you the perfect fit?

• Bachelor's degree and at least 5 years of experience in a sales role within Warehousing or contract logistics;
• Extensive knowledge of Warehousing (Multicustomer);
• Customer-oriented with strong communication skills;
• Critical and analytical mindset, stress-resistant, and able to work independently;
• Proactive and creative with a focus on improvement processes and cost optimization;
• Adaptable to changing circumstances with a strong sense of responsibility;
• Fluent in English, French, and Dutch.

It all counts for this vacancy of Senior Key Account Manager Solutions in Ghent. Furthermore, it is of course important that you feel at home with us. You will certainly succeed if you are keen to persevere and grow with DSV.

Why choose DSV?

Working for DSV means working for one of the top players in the logistics market. DSV is enterprising, competitive, and wants to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

• You will join an international and leading player.
• We are a challenging work environment with plenty of opportunities for further professional growth and development.
• We have a direct and open corporate culture (Danish company).
• You will receive a permanent contract with a nice package of fringe benefits

(Company car, fuel card, group insurance, hospitalisation insurance, 7 euro meal vouchers, 30 days' holiday, sliding time).

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or vacancies@be.dsv.com

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.