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Manager, Operations, Solutions


DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at 


Location: Raceway - Germiston
Job Posting Title: Operations Manager, Solutions 
Time Type: Full Time



Manage all aspects of contract logistics operation to ensure:

Budget revenue and EBIT targets consistently met or exceeded;

Daily cost control, including actual heads not exceeding authorized, and no overtime;

Contractual obligations and SLA/s consistently achieved;

Credibility and trust relationship developed with client/s resulting in satisfied client/s that renew with DSV;

Multi-skilled, motivated and productive staff with low staff turnover;

All aspects of compliance, including HSE and QMS managed and compliant at all times;

Extremely high stock integrity with both bin and count accuracy meeting or exceeding client SLA


Tertiary Qualification(s)

  • 3-year Logistics or Supply Chain Management degree, or 3-year equivalent diploma (BTECH) OR;
  • 3-year Industrial Engineering, or 3-year equivalent diploma (BTECH) OR;
  • BCom Logistics or 4-year equivalent diploma (BTECH) OR;
  • Seven (7) years minimum relevant experience in industry & matric / grade 12.


Computer Skills required:

  • 3-year experience and effective working knowledge of a Warehouse Management System
  • Proficient in Excel/PowerPoint for data management and reporting


Job-related Requirements

The following is COMPULSORY:

  • Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective Packaging, excellent facility housekeeping (5S) and batch and expiry control;
  • Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density Measurement, Pick-face Replenishment Strategies, Batch and Serial Number Management, Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation and alignment;
  • Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures;
  • Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
  • Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
  • Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
  • Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
  • SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001;
  • Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk;
  • Financial: Must have effective financial acumen to populate budget template, ensure tight cost control and ensure consistent on time revenue collection to meet or exceed budget;
  • HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes;


The following is ADVANTAGEOUS:

  • Min 3 years relevant hands on experience managing: GDP / GWP requirements to meet compliant levels of process control, documentation, training, pest control, dust control and excellent housekeeping;
  • Experience in Banking sector;



  • Manage and take ownership of operation/s to:
  • Consistently achieve or exceed EBIT targets;
  • Ensure high level of training and safety awareness on site to avoid safety incidents whereby people, equipment or facility are accidentally damaged;
  • Ensure daily stock on hand alignment between DSV and client systems, and immediate investigation and CAPA for any variances;
  • Ensure invoicing is accurate and supported with suitable back-up documentation, and avoid credit notes wherever possible;
  • Drive monthly cost reviews, tracking and trend measurement at line item level to ensure costs are challenged and every effort is made to avoid or reduce them from month to month;
  • Ensure all unavoidable costs are controlled and fully recovered where possible via accurate and on time invoices, and all revenue is received on time and in full from clients with remittance supplied;
  • Maintain operational performance and contractual compliance to consistently achieve agreed SLA & KPI’s and avoid any claims for losses and damages;
  • Ensure Stock Management processes are carried out and objectives are met daily. This includes daily replenishments, cycle counting and SKU consolidation;
  • Maintain frequent and excellent communication and effective expectation management with client;
  • Ensure all client queries are documented, addressed and feedback provided to client within 24 hours;
  • Maintain Internal and External Reporting of accurate and high-quality content and format;
  • Identify, drive and implement improvements in support of productivity & cost savings;
  • Effectively manage the operation in terms of financial performance, operational process adherence, HSE / Legal compliance (health, safety & environment), GDP / GWP compliance, constant audit readiness and compliant incident reporting (on time and in full);
  • Effectively manage Quality Management Systems (ISO) in accordance with DSV company policies, procedures and specific audit requirements;
  • Ensure Corrective and Preventative Action reports and register are kept up to date;
  • Ensure facility, processes and documentation in constant audit readiness so that we always pass audits with no major findings. Audits include ISO, Ops Assessments and TAPA;
  • Proactively maintain all facility, equipment and systems to ensure safety and business continuity;
  • Effectively performance manage and lead your team to ensure they are trained, productive and have high morale, with full adherence to Site Rules, BCEA, LRA and DSV code of conduct;
  • Ensure regular documented two-way communication sessions with management and supervision of all areas (at least weekly);
  • Ensure effective succession planning in place down to and including team leader level;
  • Maintain and drive culture of Ops Excellence with ongoing OTP, SPQRCE and 5S (housekeeping) in Workplace;
  • Maintain a staff recognition program with monthly feedback;
  • Ensure all people on your site (clients, staff, contractors, visitors etc.) fully adhere to DSV Site Rules, OHSA and good safety practice to safeguard their health, DSV and client property, and prevent resultant claims;
  • Ensure MHE is shared as much as possible, all underutilized MHE is returned, and MHE is well maintained and not abused whilst on site.






Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 


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