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Business Analyst, Lead Logistics US

Projects / Special Projects / Business Support

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at 


Location: Grand Rapids, MI 

Division: Lead Logistics US 
Job Posting Title: Business Analyst, Lead Logistics US 
Time Type: Full Time


The DSV Lead Logistics Business Analyst is responsible for soliciting, defining, and managing requirements for the DSV Lead Logistics systems and business processes.  The Business Analyst possesses a strong aptitude for building relationships between business and technology teams and acts as the conduit between them. They are a champion for the agile process and work to refine the process of delivering change to the Lead Logistics business.



  • Elicits requirements using interviews and workshops, document analysis and business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
  • Delivers user stories that connect the business needs to actionable requirements for software developers and testable acceptance criteria for QA processes
  • Creates, refines and communicates business specifications to global delivery teams and assists during planning, development, testing and release cycles 
  • Supports systems integration design, mapping and testing activities for new customer or product interfaces
  • Assist with QA processes
  • Create system & release documentation 

Other Duties

  • Performs other duties as assigned




Education and/or Experience

  • Minimum 2 years of experience working as a Business Analyst, EDI Analyst
  • Bachelor's Degree in Business Administration, Supply Chain, Computer Science, Information Systems, or experience in lieu of education
  • 3PL or TMS experience preferred
  • Experience with TMS Application and Blue Yonder TMS a plus
  • Experience with process optimization 
  • 2 years Transportation/Logistics industry experience



Computer Skills

  • Experience with Business Intelligence Tools, Reporting and Content Management platforms is desired
  • Content Management and MS SharePoint knowledge is desired
  • Microsoft Office Suite

Language Skills

  • English (reading, writing, verbal)

Mathematical Skills

  • Intermediate

Other Skills

  • Excellent organization skills
  • High-level communication skills
  • Ability to self-assess
  • Self-motivated and directed
  • Experience working within a global enterprise IT environment.
  • Demonstrated ability to manage/prioritize projects and tasks for R&D IT initiatives.
  • Knowledge of and experience following industry standard best practices in business analysis.
  • Demonstrated ability to facilitate groups to include planning, presentations and topic moderation.
  • Experience with executive and cross-functional presentations and communication.
  • Strong analytical, technical and problem solving skills.
  • Experience with e-commerce, marketing, consumer web-facing technologies, financial, HR, supply chain and/or retail systems desired.
  • Influences, listens & values/recognizes all opinions and represents IT in a diplomatic way facilitating open discussion across all functions.
  • Acts as a positive role model to all team members (e.g. punctual, prepared and performs at high standards).
  • Takes responsibility for IT within all discussions, owning the opinion, managing risk, and assessing impact.
  • Understands how own contribution impacts site goals.
  • Displays flexibility and creativity in problem solving and meeting work assignments while ensuring compliance with policies and procedures.
  • Exhibits excellent oral and written communication skills.
  • Time management skills, ability to handle multiple concurrent projects, and prioritize multiple requests.
  • Self-starter, assertive, independent and can work without close supervision on multiple concurrent projects.
  • A deep understanding of the process of identifying and clarifying business requirements is desired, as well as innate talents around investigating and organizing business requirements.
  • Ability to influence and collaborate with key business and technology partners.
  • Must be a team player with outstanding interpersonal skills and possess an ability to communicate both verbally and in writing at various levels of the organization and across various groups.


Education and/or Experience

  • 5 years’ industry experience desired

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  The employee also regularly lifts and/or moves objects up to 10 pounds.  Specific vision requirements of this job include close vision and distance vision.  Must be able to travel by plane and automobile. 


While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


May include travel up to 25% both domestic and internationally. Must be able to travel by automobile, airplane, etc. 


DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 


DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.




Nearest Major Market: Grand Rapids

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