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Business Change Manager, Lead Logistics US

Business Change Management (BCM)

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 


Location: Grand Rapids, MI 
Job Posting Title: Business Change Manager, Lead Logistics US 



The DSV Lead Logistics Business Change Manager focuses on overseeing change projects, system and business enhancement implementations while developing, coordinating and providing necessary training to ensure successful delivery of a project. The Business Change Manager is responsible for managing new customer implementations and system implementations for mid-to large scale projects for DSV Lead Logistics, with a focus on change management initiatives and facilitation. This position will participate in defining business requirements, defining technical requirements, engage business users in capturing use cases, workflows, requirements and map current and future state process flows.



  • Participate in the Solution Design process for new clients.
  • Successfully performs the three phases of a change project; Preparing, Managing and Reinforcing change, with a focus on change management strategies, communication and implementation plans, coaching and training plans, as well as resistance management and corrective action planning, to name a few.
  • Serve as the liaison between all functional groups involved in new business startups (HR, IT, Engineering, Operation, etc. for new customer implementations and complex IT projects.
  • Perform organizational and change assessments to ready the project team and plan for the expected impact of the proposed changes.
  • Ability to manage various size projects utilizing project management tools, processes and concepts to communicate to various levels of the organization.
  • Leverages best practices in the gathering and documentation of business, functional, and non-functional requirements for solutions that may span multiple business areas by partnering with business, IT, Finance and other stakeholders.
  • Aids in the creation and evolution of applications, systems and processes toward desired state functionality through deep understanding of current state and future state processes.
  • Supports solution design and execution through active collaboration with project, business, IT and support teams, facilitate translation of business requirements into system impacts and participate in impact analysis of proposed system changes.
  • Proactively manages changes in project scope or schedule and assess their impact on budgets, business processes or other initiatives.
  • Elicits requirements using interviews and workshops, document analysis and business process descriptions, use cases, scenarios, business analysis, tasks and workflows.
  • Creates and distributes documentation as needed: Functional requirements, Business Requirements, Use Cases, End-to-End testing documents, Mock-up Diagrams, Data Flow Diagrams, Project Plans, etc.
  • Ensures adequate user acceptance testing (UAT) for new capabilities and solutions.
  • Independently prioritizes projects and tasks to deliver value to the business.
  • Introduces best practice and process improvement ideas wherever appropriate.


Other Duties

  • Performs other duties as assigned


Supervisory Responsibilities

  • N/A




Education and/or Experience

  • Bachelor's Degree in Engineering, Supply Chain/Logistics, Business Administration, or a related field, or experience in lieu of education.
  • 5 years of experience as a Change Consultant, Logistics Engineer, Business Analyst or a related field.
  • Project Management Experience


Certificates, Licenses, Registrations or Professional Designations

  • Prosci ADKAR change management certification ideal
  • PMP certificate or equivalent training preferred




Computer Skills

  • JDA/Blue Yonder Transportation Management System (TMS) experience
  • Microsoft Office 360 Suite – incl. Outlook, Excel, Visio, Word, Power Point, Teams, OneNote.
  • Familiar with IT workflow tools including Jira and Confluence


Language Skills

  • Excellent verbal, written, reading and communication skills in English required


Mathematical Skills

  • Intermediate


Other Skills

  • Demonstrated ability to manage/prioritize multiple projects and tasks concurrently.
  • Knowledge of and experience following industry standard best practices in change management, process mapping and business analysis.
  • Experience with executive and cross-functional presentations and communication.
  • Strong analytical, technical and problem-solving skills.
  • Experience and proven ability to perform process mapping (Value Stream Mapping) of current and future state.
  • Keen understanding of Transportation Management Systems (TMS), logistics/brokerage processes and how different 3rd party and internal systems interact (via EDI, API, etc.) to function efficiently.
  • Acts as a positive role model to all team members (e.g. punctual, prepared and performs at high standards).
  • Displays flexibility and creativity in problem solving and meeting work assignments while ensuring compliance with DSV policies and procedures.
  • Exhibits excellent oral and written communication skills.
  • Excellent time management skills, ability to handle multiple concurrent projects, and prioritize multiple requests.
  • Self-starter, assertive, independent and can work without close supervision on multiple concurrent projects.
  • A deep understanding of the process of identifying and clarifying business requirements is desired, as well as innate talents around investigating and organizing business requirements.
  • Ability to influence and collaborate with key business and technology partners.
  • Must be a team player with outstanding interpersonal skills and possess an ability to communicate both verbally and in writing at various levels of the organization and across various groups.



While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  The employee also regularly lifts and/or moves objects up to 10 pounds.  Specific vision requirements of this job include close vision and distance vision.  Must be able to travel by plane and automobile.



While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.


The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



May include travel up to 50%; both domestic and international.


DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 


DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


Read more at www.dsv.com