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Logistics Technician, LTL Processing Specialist

Logistics

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Grand Rapids, MI 
Job Posting Title: Logistics Technician, LTL Processing Specialist 

 

SUMMARY

The Logistics Technician, LTL Processing Specialist works closely with internal and external customers to ensure accurate data entry of LTL shipments and process and audit LTL freight bills.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Applies Industry terms and concepts. o Reading Common Carrier tariffs, accessorial charges, FAK’s and freight classes as defined by the NMFC.
  • Uses appropriate company tools to research and verify classification of LTL shipments.
  • Tracks and Traces pick-up and delivery of LTL shipments when EDI is not available.
  • Schedules pick-up directly with carriers when EDI is not appropriate.
  • Provides Customer Service to both internal and external customers by applying interpersonal communication techniques.
  • Investigates and resolves customer inquiries concerning billing or credits memos.
  • Compiles data, computes fees and charges, and reviews paperwork to ensure completeness.
  • A sort, records, proofs, and prepares items for payment and invoicing purposes.
  • Organize and prepare relevant records for imaging and archiving.
  • Uses computer to enter, access and retrieve customer data.  Use alpha and numeric keyboarding skills to perform data entry.
  • Uses basic business math skills to compute record and verify financial transactions and maintain records.
  • Examines pertinent information to determine accuracy of customers' account, and reconcile any discrepancies in records and accounts.
  • Notifies customers and appropriate personnel of findings, adjustments, and recommendations, such as credit to customers' accounts or adjustment to customers' bills.
  • Performs various clerical duties in accordance with the established office procedures.  This may include filing and the operation of general office machines (e.g. fax, copy, and adding).
  • Motivates and support co-workers, integrate and promote the DSV CLIENT as ONE strategy into daily actions and interactions.

 

OTHER DUTIES

  • Performs other duties as assigned


MINIMUM REQUIRED QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES)

 

Education and/or Experience

  • High School or GED
  • 1 year industry experience, customer service or relevant experience in a related role.

 

Computer Skills

  • Basic computer skills including Microsoft office proficient.
  • PC literacy is required.

 

Language Skills

  • English (reading, writing, verbal)

 

Mathematical Skills

  • Intermediate


Other Skills

  • Strong Communication skills.
  • Highly developed organizational and people skills.
  • Strong communication and presentation skills are essential, as is the ability to function within a group dynamic.
  • Ability to balance multiple duties at once and possess a high attention to detail.

 

Certificates, Licenses, Registrations or Professional Designations

  • None

 

PREFERRED QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES)

  • 1 year of experience in LTL processing
  • 1 year of experience in Customer Service

 

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to handle or feel objects, tools or controls and keyboards and electronic devices; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. Must be able to travel by automobile, plane or sea at times for domestic and/or international travel.

 

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The job is performed in an office environment. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

DSV is an equal employment opportunity employer.  Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law.  If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.  DSV reserves the right to defer or close a vacancy at any time. 

 

DSV – Global transport and logistics

DSV is one of the very best performing companies in the transport and logistics industry. 55,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

 

Read more at www.dsv.com

 

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Nearest Major Market: Grand Rapids