If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying.

ITSM Architect for international team

Architects - Application

Job Req Number:  33866 
Time Type: Full Time

Are you ready to leave your mark on the biggest Cherwell set-up in Denmark? Then join us and be overall responsible for our Cherwell architecture. You will be involved in analysing and developing a variety of different solutions for the tool that handles requests like ordering hardware, system access and reports.

You can look forward to developing professionally as you will naturally be updated on the newest features in Cherwell and share your knowledge with the rest of the organisation. At the same time, you will not be on your own, but work closely together with our skilled developers, requirement analyst and test and release manager. 

“We have a supportive team and a strong set-up waiting for you, and if you bring fresh ideas to the table, we are eager to listen. And along the way, you will naturally stay up to date with the newest knowledge: As the tool develops, so will you,” Manager for Process & Tools Heidi Bagh says. 

Join a dynamic, international team
You will join the Cherwell Team consisting of a manager and a requirement analyst located in Denmark as well as 4 software developers, 1 test and release manager in Poland and 1 software developer in Portugal. We take pride in producing great documentation that gives easy access to the information you need, and we will of course give you a thorough introduction to our well-oiled machine.

We are known for working professionally in an informal atmosphere – we like to have fun but also to deliver a job well done. Even though most of our teamwork is remote, we still have plenty of opportunities to help each other and get in touch at our daily Scrum meetings, weekly developers’ boards and Cherwell forums, team meetings and one-on-ones.

“We have such smooth collaboration that it is easy to forget that we are at different locations. We enjoy spending time together even when we are busy – whether we play planning poker or have online quizzes just for fun,” Heidi continues. 

You can look forward to a good work-life balance and a flexible approach to working hours. Once it is possible to travel again, you will meet up with your colleagues in Warsaw.

Help us take our Cherwell set-up to the next level
You will design and develop new functionalities; expand on the existing functions and lead general maintenance and you know how to scale the tool. This entails being involved by our requirement analyst in the more complex requirements from users from all over the organisation, for example when Cherwell needs to be integrated with other systems.

As an architect, you will design the essential core building blocks that make up a technical solution. More specifically, this means that you will be the technical lead on our strategy and provide E2E solution architecture design and recommendations. In order to understand business goals and support delivery outcomes, you will collaborate with different stakeholders from various IT departments to our Compliance department.

An important aspect of your job will also be to have the overview of and expert knowledge about the DSV Cherwell infrastructure and system relations, so you can ensure that the set-up matches the users’ needs and performs as expected. 

Along the way, you will help us keep our high standard of documentation and keep yourself informed on the newest developments within Cherwell by participating in user groups, webinars, and conferences.

An ITSM champion with great communication skills
Even though you can have a lot in your pipeline at times, you are calm enough to take a step back and make sure that we take the time to develop the best possible solutions. Moreover, you easily prioritise different kinds of requests from people from any layer of the organisation as you are able to both keep the strategic overview and still pay attention to details. 

You thrive always having something to do, and if an issue arises, you naturally take a solution-oriented approach. And finally, you can see yourself working in an informal, but professional work environment and look forward to contributing to our good atmosphere.

Professionally, we imagine that you:

  • Have some years’ experience as Cherwell developer, preferably from a big international company – a certification is a big plus
  • Have experience with MS SQL and Oracle
  • Have knowledge of ITIL – maybe even a certification
  • Have programming experience in .NET, Java or other script languages 
  • Could have an education as a programmer or IT architect and/or has experience working with IT infrastructure
  • Speak and write English fluently – Danish is not a prerequisite

Want to know more and apply? 
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Manager for Process & Reports Heidi Bagh on +45 6194 4748.  

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them. 


DSV – Global Transport and Logistics


DSV is one of the very best performing companies in the transport and logistics industry. 56,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Read more at www.dsv.com