Job Req Number:  108055 
Time Type: Full Time

Do you bring extensive experience in senior logistics management and the ambition to secure strong SLA performance, robust customer relations, and continuous strategic optimisation? As Supervisor, you will maintain a high‑level operational overview, drive results through your Team Leaders, and foster strong customer engagement.

About the Position

As a Supervisor, you will hold overall responsibility for operational performance and SLA compliance at the site. You will lead and develop a team of Team Leaders, ensure optimal resource allocation, and drive continuous improvement initiatives. Your focus will be on strategic oversight, customer satisfaction, and adherence to contractual obligations. You will report to the Site Manager and be part of the site’s management team, collaborating closely across departments and locations.

Key Responsibilities

• Provide overall leadership and coaching to Team Leaders, including performance management, development, and ensuring appropriate staffing levels
• Monitor daily operations to ensure SLA compliance, customer requirements, and internal standards across inbound, outbound, inventory management, and quality
• Maintain close customer contact, participate in review meetings, deliver performance reporting, and manage customer inquiries
• Prepare, analyse, and follow up on KPIs relating to productivity, cost control, customer service, and SLA performance
• Implement improvements and drive Continuous Improvement activities (Lean, CAPA) and ongoing process optimisation
• Ensure compliance with safety regulations, QHSES standards, and customer-specific requirements (e.g., GDP, ISO, Code of Conduct)
• Coordinate resources, manage shift planning, and support budget monitoring in cooperation with the Site Manager
• Contribute to strategic initiatives and cross-site projects

Qualifications and Experience

• Solid leadership experience within logistics, 3PL, or contract logistics (minimum 3–5 years), ideally with leadership of leaders and direct customer interaction
• Strong understanding of SLA management, KPI follow-up, and performance management
• Experience with WMS systems (e.g., SAP, Manhattan, or similar) and logistics operational processes
• Full professional proficiency in Danish and English, both written and spoken, as customer communication is often international
• Strategic mindset, structured working style, and excellent relationship-building skills – you lead through clarity, dialogue, and a results-oriented approach
• Preferably experience with Lean, Continuous Improvement, or similar methodologies

What We Offer

• A strategic and developmental position within a global, growth-oriented organisation
• Competitive remuneration package including pension scheme, flexible benefits account, and health insurance
• Excellent career and development opportunities within DSV’s international network
• A professional yet informal work environment with skilled and dedicated colleagues
• Attractive employee benefits such as subsidised canteen and onsite fitness facilities

Interested?

Please submit your application and CV as soon as possible, as we interview candidates on an ongoing basis.

If you have any questions, please contact Manager Martin Thomsen at +45 25417216 or martin.thomsen@dsv.com.

We look forward to receiving your application.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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