DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.

Location: Itasca, IL 

Division: Road Transport US 
Job Posting Title: Supervisor, Driver Operations 
Time Type: Full Time

Summary

Know driver operations and ready to lead the team that keeps freight moving?

DSV is looking for a Supervisor, Driver Operations, to lead and support a team of company drivers while helping keep our transportation operation safe, efficient, compliant, and on schedule. This is a hands-on leadership role for someone who understands the realities of trucking operations and knows how to balance people leadership, driver utilization, service performance, and DOT compliance.

You’ll oversee day-to-day driver operations, including scheduling, route execution, Hours of Service, performance, and operational support. When traffic, weather, equipment, staffing, or other challenges affect the plan, you’ll work with drivers and internal teams to make adjustments, solve problems, and keep freight moving safely and efficiently.

Just as importantly, you’ll lead the people behind the operation. You’ll coach and develop drivers, set clear expectations, address performance concerns, reinforce safety and compliance, and help create a team culture built around accountability, communication, and strong performance.

If you bring transportation or driver operations experience and are ready to take ownership of a fast-moving operation while developing a strong driver team, this is an opportunity to grow your leadership career with the world’s largest freight forwarding and logistics company.

Start Here. Go Anywhere.

Duties & Responsibilities

People Management

• Supervise and provide day-to-day leadership to company drivers, establishing clear expectations for safety, performance, service, attendance, and operational execution.
• Monitor driver performance and provide regular coaching, feedback, recognition, and appropriate accountability to support employee development and operational performance.
• Conduct performance reviews and address performance concerns in accordance with company policies and procedures.
• Support driver onboarding, training, development, engagement, and retention.
• Conduct regular driver meetings focused on safety, compliance, operational updates, performance expectations, and team communication.
• Foster a collaborative team environment that promotes safety, accountability, professionalism, and high performance.

Driver Operations

• Coordinate daily driver assignments, schedules, and transportation activities based on freight requirements, driver availability, Hours of Service, and operational priorities.
• Maintain regular communication with drivers while they are on the road and provide support for issues that may impact safety, service, scheduling, or route completion.
• Monitor driver availability, route progress, Hours of Service, traffic, weather, equipment availability, and other operational conditions and adjust plans as necessary.
• Review and optimize transportation routes to support on-time performance, effective driver utilization, fuel efficiency, and reduction of unnecessary or deadhead miles.
• Address driver and transportation-related operational issues and ensure timely resolution or escalation when appropriate.
• Collaborate with operations, customer service, and other internal teams to address delivery concerns, service failures, and changing transportation requirements.
• Provide training and guidance to drivers on company technology platforms, transportation systems, operational procedures, and documentation requirements.
• Review and approve operational documentation, reports, driver records, and other required information.

Safety, Compliance & Performance

• Ensure drivers comply with applicable DOT regulations, federal and state transportation requirements, company safety policies, and established operational procedures.
• Monitor driver and transportation performance to identify safety, service, compliance, utilization, and productivity trends or concerns.
• Support corrective actions and improvement initiatives designed to strengthen safety, service quality, driver utilization, and operational efficiency.
• Promote safe driving practices and reinforce expectations related to vehicle inspections, Hours of Service, required documentation, and other transportation compliance requirements.
• Utilize Transportation Management Systems (TMS), dispatch tools, and related technology to monitor driver operations, route performance, and operational activity.
• Support continuous improvement initiatives and identify opportunities to improve processes, productivity, service delivery, and overall transportation performance.

Other Duties

• Perform additional duties, responsibilities, and projects as assigned to support business operations

Qualifications & Experience

• High school diploma or GED required. Bachelor's degree in Logistics, Supply Chain Management, Transportation, Business, or a related field preferred; equivalent industry experience may be considered in lieu of a degree.
• 1 to 3 years of experience in transportation operations, trucking, fleet management, logistics, or a related operational environment.
• Minimum of 1 year of supervisory, team leadership, or driver management experience preferred.
• Experience supervising or supporting company drivers in a transportation environment strongly preferred.
• Experience with driver scheduling, dispatch, route management, or transportation operations preferred.
• Working knowledge of Department of Transportation (DOT) regulations, Hours of Service requirements, and transportation compliance.
• Experience working with Transportation Management Systems (TMS), dispatch systems, or related transportation technology preferred.

Skills & Competencies

• Strong leadership and people-management skills with the ability to coach, support, and hold drivers accountable for established expectations.
• Strong understanding of driver operations, dispatch, scheduling, route execution, and transportation workflows.
• Working knowledge of DOT requirements, Hours of Service regulations, transportation safety, and operational compliance.
• Strong organizational and problem-solving skills with the ability to manage multiple drivers, routes, and operational priorities simultaneously.
• Ability to respond effectively to time-sensitive transportation issues and make sound operational decisions.
• Strong analytical skills with the ability to evaluate driver and operational performance and identify opportunities for improvement.
• Strong written and verbal communication skills with the ability to work effectively with drivers, operations teams, customer service, and leadership.
• Results-oriented approach with a strong commitment to safety, service quality, on-time performance, and operational efficiency.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Experience working with Transportation Management Systems (TMS), dispatch systems, and operational technology platforms preferred.

Physical Demands

While performing the duties of this position, the employee is regularly required to use a computer, telephone, and other standard office and operational equipment and to communicate and exchange information verbally, in writing, and through electronic means. The role requires regular movement throughout office, yard, and warehouse environments to interact with drivers, observe operations, and support business needs. The employee may occasionally be required to stand or walk for extended periods, bend, stoop, kneel, crouch, reach, or navigate around vehicles, equipment, and freight in connection with operational oversight activities.

Work Environment

This position operates across professional office, yard, and warehouse environments and requires regular interaction with drivers, operations personnel, customer service teams, and other business partners. The employee may be exposed to varying temperatures, outdoor weather conditions, moving vehicles and equipment, and noise levels typical of an active transportation and logistics operation. The role operates in a fast-paced environment and may require managing multiple drivers, routes, and operational priorities simultaneously while responding to time-sensitive transportation issues. Flexibility in working hours may occasionally be required to support driver scheduling, operational needs, or service continuity. Adherence to applicable safety protocols and personal protective equipment requirements is expected when working in operational areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.

For this position, the expected base pay range is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.