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Senior Analyst, Strategic Business Implementation

Sales Support

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Jet Park, Gauteng
Job Posting Title: Senior Analyst, Strategic Business Implementation 

At DSV we strive to provide our clients with sustainable solutions that will assist in both streamlining their Logistics experience, as well as providing them the convenience and capability to handle their full supply chain needs through one company, DSV. The Air and Sea division, a top performing division within the DSV Group and amongst its competitors in the global and local market, prides itself on their Business Implementation practises which ranks amongst the top priorities in the organisation to ensure customer satisfaction and business longevity.


We have a career opportunity available for a Senior Analyst, Strategic Business Implementation whose specialist focus would be to implement a diverse portfolio of new business to the highest standards in the market and support the organisation with Implementation related activities.



Location: Plumbago, Kempton Park

Department: Implementation

Reporting Line: Senior Manager, Implementation


Why DSV Panalpina Air and Sea?


Take a drive down the R21 and check out our new facility just off the Benoni off ramp in Pomona. It is the flagship for our Brand in SA and will incorporate all the DSV Business Units In a truly world class turnkey logistics and head office complex. This will allow us to improve our client service, ensure faster turnaround time, and coupled with capability on O R Tambo International Airport. We can provide a full logistics solution with hands on delivery of cargo even better than we have before.



Key Accountabilities

Project Management and Administration: Strategic Customers

  • Lead and maintain strategic customer Implementation projects to align customer's business objectives, sector requirements and challenges with proposed DSV Solutions
  • Ensure common understanding of service expectations with both the customer and DSV
  • Working closely with other DSV Divisions and the DSV Global Network to develop and deploy effective solutions that meet the customer needs end to end
  • Work alongside Subject Matter Experts and the Commercial teams to develop commercially viable solutions that adhere to internal guidelines & commercial standards
  • Manage deadlines and communication with all Project stakeholders – both internal and external
  • Manage and create Implementation project plans, action trackers and tasks list to support project outcomes
  • Create, review and/ or support the creation of related Standard Operating Procedures and Training materials related to Implementation projects


Facilitate, mentor and coach

  • Facilitating customer workshops in line with Implementation methodology
  • Facilitate regular internal and external alignment sessions
  • Coach Commercial and Operational team members on Implementation Best Practice
  • Support Commercial and Operational teams as needed with Implementation related requests and activities to ensure smooth onboarding
  • Create and facilitate Implementation-related Training sessions as required to cover specified topics


Effective System Use

  • Continuously strive to align with Operational Best practice and making effective use of the available systems, platforms and reporting frameworks to ensure the right levels of visibility
  • Support and training both internally and externally of the myDSV Track and Trace platform
  • Creation of Training materials as required


 Strategic thinking and Continuous Improvement

  • Align DSV solution with the customer strategy.
  • Seek new ideas and global practises that could have a meaningful fit locally
  • Identify opportunities to streamline both customer – and internal processes
  • Support and identify LEAN initiatives internally

Job related skills:

  • How to solve complex problems and challenges  
  • How to manage conflict 
  • How to present  
  • How to facilitate & support change 
  • How to sell various products or services  
  • How to manage project deadlines
  • How to create effective SOP’s


Minimum requirements:

  • Grade 12 (Matric) with university entrance (essential)
  • Tertiary Qualification advantageous
  • A minimum of 5 years related Freight Forwarding industry experience including understanding of logistics into / out of SSA.
  • Advanced MS Office knowledge
  • Effective customer engagement skills.
  • Project Management and implementation experience (process and analytics).
  • Ability to work extended hours if required.
  • Understanding of operational processes and services including all capabilities
  • Experience with root cause analysis 
  • Basic Contractual Risk and Liability 
  • Financial principles   
  • Experience with client IT Solutions and Support




Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.