Job Req Number:  120966
Time Type: Full Time

Position Overview:    

Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. 

Key Outcomes:

• Servicing with high quality services in line with company policy and operation standards
• Ensuring customer satisfaction that should exceed customers’ expectation.
• Pro-active problem solving skills and deadline oriented.

Position Accountabilities:

• Follow the handling procedures as laid down for the customer.
• Provide timely response to customer’s queries or requests on daily operations.
• Update customer with shipment status from time to time proactively
• Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.
• Perform any special duties or projects as assigned by the superior.
• Proper documentation filling
• Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing.
• Make sure the accurate system transaction and document creation.

Relevant Education Background, Hard Skill, Knowledge and Experience:

• Diploma or equivalent
• 1 years of experience in a related capacity
• Ability to work effectively in a customer driven deadline environment
• Good command of written English and spoken Chinese, Mandarin an asset.
• Willing to work extended hours when required
• Willing to work on shifts.

Core Competences:

• Managing Change
• Target and Result Focus
• Team work spirit

Working Relationships:

• Internal: Freight / Logistics / Key Account Management
• External: Customers / Suppliers of Customer / Manufactures of Customer

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.