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IT Supporter, Application Support Analyst, Healthcare

Supporter

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Meadowview 
Job Posting Title: IT Supporter, Application Support Analyst, Healthcare

Main Purpose Of The Role:

This position is responsible for the general Application support of Healthcare systems. The main duties of the job are as follows:

  • Maintain scalable and robust applications
  • Identify and implement workarounds for customer incidents
  • Implement bug fixes and patches to both new and legacy parts of the platform
  • Proactively enable 2nd line to resolve incidents without undue escalation
  • Be involved in an out of hours on call application support
  • Proactively improve monitoring, alerting and end to end tests
  • Handle escalated calls from 1st / 2nd line service desk analysts
  • Take an active role in the management and refinement of a backlog of bugs and tactical platform fixes
  • Work as part of cross functional, passionate agile (SCRUM/Kanban) project teams ensuring high quality delivery
  • Proactively bring issues and problems to the attention of the team; generating, proposing and implementing
  • Maintain, manage and update technical system documentation.

 

Duties & Responsibilities:

 

  • Resolve user and client issues within SLA.
  • Assist with daily balancing between SAP and DeltaII.
  • Perform daily integration checks.
  • Assist with user acceptance testing
  • Offer telephonic and onsite support
  • Perform root cause analysis
  • Coordinate the incident management process
  • Manage communication with stakeholders

 

Job-related Requirements:

Minimum of 5 years’ experience in Information technology application support discipline

Exposure to the Healthcare pharmaceutical logistics environment

In house or formal training on managing all aspects of production environments

Business & financial acumen (dealing with complexity, problem solving, using sound judgment).

Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).

Customer passion to deliver excellent customer service

Proficient in written and oral communication in English

 

Additional Computer Skills:

Proficient in MS Word, excel

SQL Query management and or UNIX

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 

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