DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Analyst - Implementation & Customer Applications 
Time Type: Full Time

Main Purpose of The Role:

• Commercial Support – Customer Visibility and Implementation
• Strategic Implementation Project Lead
• Internal Projects and Process Improvements (Best Practice)
• Internal & External Training – Customer Visibility tools
• System Super user and Application support
• Business Implementation Manager responsibility on EDI projects
• Reporting analyst for special customer reporting requirements
• Continuous Improvement Projects

Minimum Requirements:

Minimum of 4  years’ Systems and Process experience in a Freight Forwarding environment

Preference to Senior Systems and Processes.

Consideration for Operational/ Supervisory role in either Operations, Account Management should they have suitable technical acumen and exposure to Systems.

Qualifications: 

Matric (essential)

Advantageous to have Industry level qualification/ tertiary qualification

Computer packages

Cargowise or other related Industry TMS, Microsoft Dynamics/ CRM software; Purchase Order Management Systems/ Customer Visibility platforms, Power BI, Understanding of EDI and API technologies and disciplines

Duties and Responsibilities:

• • Sales support of Customer Applications and Value Added services as defined – Purchase Order Management, Customer Visibility and online bookings, Connectivity Solutions and Advanced customer reporting, etc.
  • Customer Innovation and Continuous Improvement Initiatives
  • Communicate customer requirements for development
  • Maintenance and enhancements of Customer Applications (Super user)
  • Project Management on strategic Implementation projects nationally (subject to Scope qualification)
  • First line  support to National team – maintenance, setup, change management, error resolutions
  • Document Development for training and Implementation according to standard best practice
  • Internal and External training on Customer Applications, Connectivity and Reporting
  • Vertical Development Support
  • Managing and implementing complex Reporting requests and requirements
  • Supporting continuous Improvement and process improvement initiatives as it relates to Internal or External processes – working with Robotics, Innovation and other teams on solutions.
  • Lead and coordinate assigned strategic customer implementations within Division or Cross-divisional projects
  • Effective engagement with the Global Network and teams to ensure origin/ destination requirements are implemented effectively
  • Continuous Improvement initiatives
  • Monitor, manage and track all major implementation projects keeping to deadlines and tracking costs related to Implementation and setup, through use of agreed project management software
  • Co-ordinate and project manage customer EDI/ API integrations as per agreed methodology including customer engagement, scope, costing & User Acceptance Testing
  • Contribute to content and maintenance of all templates, Work Instructions and Standard Operating Procedures
  • Assist in creation, formulating and presenting of Training Material on a National Level as it applies to Implementation, EDI, specialized reporting  & Order Management best practice
  • Creating Product awareness and reinforcing best practice

Added Advantages

• Strong Technical/ System acumen
• Deadline driven
• Strong administration and Communication skills
• Ability to connect with people and build solid relationships
• Pragmatic and hands-on approach
• Project Management skills
• Dynamic
• Ability to create and present presentations to both internal and external audiences
• Strong analytical skills
• Solution-minded

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.