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Compliance Specialist


DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at 


Location: Kempton Park
Job Posting Title: Compliance Specialist
Time Type: Full time


Minimum Requirements

Grade 12

• Logistics or SC Qualification + min 3 years’ experience or;
• ISO 9001:2015/14001:2015/45001:2018
• SHERQ Management
• 3-5 years relevant experience in consumer-health / healthcare / pharmaceutical
industry with in-depth experience in all job-related requirements listed below

Intermediate computer literacy level in MS Word, Excel, PowerPoint

• 3-5 year experience and highly effective working knowledge of DSV
CargoWRITE / RECAP / CAPA (or relevant industry related software)
• Proficient in Excel for data management and reporting


Job Related Requirements

• Min 3 years relevant supervisory experience:
• 3-5 year experience in Health product identification and compliant storage
segregation by resultant UN Code and/or MSDS category
• 3-5 year experience in consumer-health and/or retail product;
• 3-5 year experience in Specialized packaging for Consumer-health and/or
• High value product requiring specialized processes and storage arrangements;
• Value added services such as promotional bundling, kitting and re-labeling;
• Operations: Extensive knowledge and hands on skill related to Inbound, Stock
Management, Outbound / Order Fulfilment, Return processes, effective
Packaging, excellent facility housekeeping (5S) and batch / serial number and
expiry control;
• Problem Solving: Effective Root Cause Analysis, Problem Solving and
implementation of Corrective and Preventative Measures;
• Communication: Must communicate effectively (written and verbal) to manage
and meet both internal and external customer expectations;
• Compliance: Must ensure full warehouse compliance, including the following:
DSV Policies, Regulations, Work Instructions, Maintenance Schedule and
Local Authority requirements. Latter of which is informed by health statutes,
regulations or similar;
• Stress and Conflict Management: Must have effective techniques and/or skills
to manage conflict, cope with stress and work effectively under constant
• SHERQ: Internal measurement and auditing of all site processes to ensure
stability and improvement in areas of Health and safety, environment and
facility compliance/risk mitigation. Knowledge and experience of QMS such as
ISO 9001, 14001, and 45001; and
• Commercial: Must have effective commercial acumen and experience to
manage Client and Supplier Contract expecations, SLA’s and Risk.



Added Advantages for the role

• Prepare and implement necessary policies, procedures and codes of practice;
• Ability to demonstrate a proactive approach and continuously develop &
improve quality, and other related obligations; and
• An understanding of pharmaceutical production, whether large- or small-scale;
• An understanding of quality assurance and audit processes in relation to the
pharmaceutical industry and associated quality management systems



Main purpose of the role

The successful incumbent will be responsible for the implementation, support, monitoring and control of the adopted management
system relational to client and DSV requirements. The incumbent will be accountable to ensure compliance throughout the supply
chain in respect of formally agreed to quality- and service level agreements with express focus being placed on the consumerhealth


Duties and responsibilities

• Ensure all shipments within DSV’s control are compliant with the current Quality, Safety, Health, and Environmental (QSHE)-,
Pharmaceutical and Healthcare Policy, as well as standard operating procedures to mitigate any potential risks associated with
the supply chain;
• Ensure compliance to QSHE-, Pharmaceutical and Healthcare policy, standard operating procedure as well as statutory
guidance documents;
• Review, write, train and implement procedures / processes / workflows or other, as and when required to ensure compliance
with adopted Quality Management System (QMS) within the pharmaceutical warehouse;
• Active participation in audits whether internal, client, statutory or other;
• Active participation in non-conformance closure through appropriate implementation of remedial action to ensure robustness of
adopted QMS;
• Active participation in continual improvement;
• Active participation in recalls whether actual or mock recalls whilst providing support in respect of product traceability, report
writing and other activities associated thereto;
• Full participation in pharmaceutical waste management whilst providing support to the pharmaceutical quality lead, operational
management and / or other;
• Manage all locally controlled pharmaceutical and healthcare business contractors whilst coordinating training as and when
• Proactive engagement within operational undertakings to ensure prompt escalation to relevant manager in the event of system
failure and / or operational weaknesses or necessary enhancements;
• Ensure prompt issue resolution and optimal consulting and support in respect of storage, handling and transportation such to
ensure deliverance of sales orders, operational demands and other;
• Ensure daily stock on hand alignment between DSV and client systems with immediate investigation and CAPA assignment in
the event of variances whether nil picks / error percentage / KPI requirements / other;
• Allocation, management and prioritization of picking waves in line with business requirements to ensure optimal productivity
and efficiency is achieved
• Active management of priority orders to ensure order fulfilment in line with client KPIs;

• Support the Pharmaceutical and Healthcare Management team through the communication of current issues and continuous
improvement opportunities identified at Branch level. Tasks include:
o Report writing in respect of KPI’s;
o Daily / Weekly / Monthly productivity and efficiency reports;
o Submission of weekly housekeeping reports to operations manager;
o Daily / Weekly / Monthly inspections aimed at QSHE; and
o Active participation in security matters to mitigate stock loss, theft or misappropriation including associated report
writing in respect of noted incidents;
• Analyze and collect competition and / or market data, client and DSV internal feedback to aid complaint management in
respect of adopted QMS;
• Active participation in managerial tasks, including but not limited to:
o Departmental resource management;
o Conflict resolution in collaboration with HR department;
o Implementation and management of OHS standards;
o Performance of stock takes, as and when required; and
o Management meeting attendance.


Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time. 


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