Location: Kempton Park
Time Type: Full Time

Main Purpose of the Role

Adhere and follow DSV’s credit and collections process, maintaining the company’s cashflow and minimizing financial risk by ensuring customers pay on time.

Tertiary Qualification

• Completed or currently studying B.Com Accounting or B.Com Financial.
• Accounting degree/diploma or Credit Management.
• Other Financial accounting qualifications will be considered.

Computer Literacy Level

• Basic.

Additional Computer Skills 

• MS Office.
• Solid experience on MS Office Software (Outlook, Excel, Word).
• Working experience on an ERP System (SAP, and CargoWise1 preferred).

Job Related Requirements

• Minimum of 2 years in Credit Controller position.
• Knowledge of SAP, Bluejay, CW1, Clientzone.
• Essential Duties: Responsible for overall credit controller function.
• Process driven, full understanding of the end-to-end business processes underlying the credit control function, must be able to drive correct behaviour and organizational compliance.
• Proven problem-solving skills with the ability to Identify root causes, effectively apply the process of elimination, take appropriate steps for short term resolution, offer effective Medium to long-term skills.
• Excellent communication skills (written and verbal), must be able to communicate effectively and with diplomacy, have reporting writing & good presentation skills.
• Self-motivated and able to use initiative.
• Ability to work under pressure, with tight deadlines.

Added Advantages for the Role 

• Experience in the Shared Services/Logistics environment.
• Ability to address Senior Level Management with concise information.
• Strong knowledge of Logistics business, practical experience.
• Studying towards a financial/credit management Certificate/Diploma/Degree.
• Strong orientation for fast-paced high productivity metric driven environment ensuring that the AR function meets its agreed SLA targets relating to the AR process and Credit Risk Policies.

Duties & Responsibilities

• New account opening letter/welcome letter sent to all new customers
• Monitor the creditworthiness of customers, credit reports, and other relevant data to assess risk levels accurately.  Monitor credit limits for customers.
• Follow the collections process.  Proactively follow up on balances, through calls, emails, meetings, log disputes and facilitate resolution, bill interest where necessary.  Identify payment patterns and propose action to advert indebtness.  Send out statement, invoices within agreed timeline.  Advise on potential w/off’s
• Identify, record and co-ordinate the resolution of any query raised by customers. There must be close liaison between the Credit Controller and the relevant Operational/Sales Department to ensure that queries are resolved smoothly and in due time
• Adhere to credit policies and procedures to ensure consistency, efficiency, and compliance with internal standards and regulatory guidelines.
• Collaborate with internal stakeholders, including senior management, finance, and operations teams, to communicate credit risk insights and recommendations effectively.  Ensure that the AR department provides quality service to both internal & external Customers
• Complete reporting to be shared with relevant stakeholders and comply to month-end reporting deadlines.
• Respond promptly and completely to both internal and external queries by customers.  Work closely with sales, operations and finance team to address customer issues and ensure smooth operations, timely collections.

Other Duties

• Master Data Maintenance: Maintain data quality of customers, ensuring adherence to established data governance principles and procedures.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.