Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Key Account Manager, Air & Sea 
Time Type: Full Time

Main Purpose of The Role:

To grow and maintain a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.

Minimum Requirements:

• Must have 5 years freight forwarding experience, including 5 years client facing experience
• Must have a proven track record in logistical sales
• Must have a high standard of business writing skills
• Must have financial experience e.g. Rates and Debtors
• Must have experience in estimates and managing client rate profiles
• Own vehicle, valid driver’s license, time management skills, ability to work after hours if required
• Must be fluent in English and Afrikaans, both written and verbal

Qualifications: 

• Matric (essential)
• Preferred:  B. Com Logistics/Supply Chain Management or relevant years’ experience in the industry with on the job training

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Duties and Responsibilities:

Managing multiple clients according to the stages in a client life cycle

Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client

Creating and maintaining the client information pack

Manage the opening of accounts process – and continuous updating of client information

Be accountable for the contract negotiations process, understanding and mitigating the risk identified

Presenting to and implementing new DSV products, processes and strategies with client (s)

Management of client queries

Quality checking estimates and ensuring they are submitted on time

Compile client specific business reports and quality checking data integrity

Identify Opportunities for growth within the client’s business

Record under threat and lost accounts on CRM system

Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions

Facilitate rate negotiations and increases

Arrange and control customer action plan processes for clients

Identify and report on quantified value for clients

Take meeting minutes and follow through to close out

Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding

Ensure standard operating procedures are signed off by the clients, documented and maintained

Ensure DSV complies with client health, safety and environment requirements

Compile monthly revenue reports for clients and portfolio

Co-ordinate available client logistics training

Additional Requirements

Understanding of accounts and international freight forwarding across all modes of transport

PSS/Lions/Similar sales training

Rate increase and/or implementation experience

Administration course or experience

Presentation Experience

Must be target driven.

Must be able to interact with clients at all levels being operations, tactical and strategic

Always maintain a professional image

Self-motivated

Strong interpersonal skills

Good Numeracy skills required

Excellent administration and communication skills

Ability to liaise with clients and colleagues at all levels

Time management is an essential element of this position

Disposition to be accurate and pay attention to detail

Ability to work flexible hours

Must be able to adapt to a rapidly changing environment/technology

Flexibility in terms of job functions

Ability to work under pressure

Client empathy and ability to liaise effective to gather information in support of the account management process

Ability to identify problems regarding workflow and operational processes in support of the client

Ability to work in an organized fashion

Ability to motivate and lead, and to address negative or disruptive behavior – strong leadership skills are vital

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.