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Key Account Manager

Account Management

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Jet Park
Job Posting Title: Key Account Manager

At DSV we strive to provide our clients with sustainable solutions that will assist in both streamlining their Logistics experience, as well as providing them the convenience and capability to handle their full supply chain needs through one company, DSV. The Air and Sea division, a top performing division within the DSV Group and amongst its competitors in the global and local market, has an extraordinary team of Key Account professionals that assist this top tier Company in achieving promises made to clients daily.


We have a career opportunity available for a Key Account Manager (KAM) who will set sights on maintaining and developing our footprint in the following sectors: Pharmaceutical, Perishables, Oil and Gas, Retail, Hi-tech, Mining and Automotive.  As a KAM within these silo’s you will be responsible for retaining key relationships with our clients and motivating growth within the existing business by utilising your industry knowledge and consistent needs analysis 


Location: Plumbago, Kempton Park

Department: CRM Department

Reporting Line: Senior Manager, Client Retention


Why DSV Air and Sea?


Take a drive down the R21 and check out our new facility just off the Benoni off ramp in Pomona. It is the flagship for our Brand in SA and will incorporate all the DSV Business Units In a truly world class turnkey logistics and head office complex. This will allow us to improve our client service, ensure faster turnaround time, and coupled with capability on O R Tambo International Airport. We can provide a full logistics solution with hands on delivery of cargo even better than we have before.


Add your expertise, experience and passion to this exceptional Brand and driven Team – ensuring solid and innovative solutions to offer to your new and existing clients.


  • Prestigious reward and recognition programmes such as Circle of Champions.
  • Access to Training and Development programmes in sales and Freight Forwarding
  • Backed by an internal team of specialists that support you every step of the way making the customer feel more at ease to change.


Work and grow with an organisation that allows itself to be led by sales. 


Key Accountabilities:


  • Compiling of overall strategy for the client (s)
  • Draw up, deploy and maintain business plan for the client (s)
  • Managing the client according to the different stages in a client life cycle
  • Travelling to countries to meet the client face to face when necessary
  • Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
  • Creating and maintaining the client information pack
  • Manage the opening of accounts and detailed implementation process
  • Be accountable for legal contract negotiations process, understanding and mitigating the risk identified
  • Presenting to and implementing new DSV products, processes and strategies with client (s)
  • Management of client queries daily
  • Quality checking estimates and ensuring they are submitted on time
  • Compile client specific business reports and quality checking data integrity
  • Identify Opportunities for growth within the client’s business
  • Record client account status on Salesforce
  • Manage client perception and service level agreements through reporting and reviews including identifying exceptions and corrective actions
  • Facilitate rate negotiations and increases
  • Arrange and control war room processes internally that will improve and resolve current customer challenges
  • Identify and report on quantified value for clients
  • Take meeting minutes and follow through to close out open matters /meetings with client and internal DSV departments
  • Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
  • Ensure standard operating procedures are documented, saved and maintained on all required sites within DSV
  • Ensure DSV complies with client health, safety and environment requirements
  • Compile monthly revenue reports to monitor and manage client profitability on client’s portfolio
  • Coordinate available client logistics training



Minimum Requirements:


  • A minimum of 7 years freight forwarding experience, including 5 years client facing experience
  • A proven track record in logistical sales
  • A high standard of business writing skills
  • Financial experience e.g. Rates and Debtors
  • Must have experience in estimates and managing client rate profiles
  • Own vehicle, valid driver’s license, time management skills, ability to work after hours if required



  • Matric (essential)
  • Preferred:  B. Com Logistics/Supply Chain Management or relevant years’ experience in the industry with on the job training


Computer packages

  • Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.