DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Kempton Park
Job Posting Title:  Logistics Coordinator
Time Type: Logistics Coordinator

BASIC MINIMUM REQUIREMENTS FOR THIS ROLE

Relevant Tertiary Qualification in Logistics, Supply Chain Management, Transport management - advantages

Additional Computer Skills

Proficient in Excel/PowerPoint for data management and reporting

Job-related Requirements

• 2-5 years relevant experience in:

o Retail / Logistics industry (Transportation Role)

o Supply chain environment.

o Customer Services with regards to dealing with all levels of functions from clients (internal & external) within a Warehouse and Transportation environment.

o Transporter service level management

• Intricate understanding of synergies to be able to achieve the best output between the warehouse & transporter as per the clients’ requirements/KPI

• Extensive knowledge of Inbound, Outbound and Return processes and workflows including transportation requirements (Warehouse/Transport)

• Sound and proven skills in Organizing, Directing, Controlling & Monitoring.

• Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads.

• A sound understanding of the Supply Chain. • Good understanding of domestic and cross border/international transport requirements

• Focus on compliance levels with regards to documentation and export & import controls

• Good interpersonal skills for client account management. • Must be able to build and maintain strong relationships with customers (internally & externally)

• Must have the ability to handle conflict on a tactical and operational level.

• Must be able to communicate effectively and efficiently with all levels of management.

• Punctuality and good time management skills are essential elements for this position.

• A good understanding of MRP management principles • Very good analytical skills, and ability to think logically

• Must be able to work under pressure.

• Assertive

• Forward Thinking

• Pro-active solution driven/orientated.

• Self-Motivated

• Good with people

• Taking responsibility and accountability

• Attention to detail.

• Sense of urgency

ADDED ADVANTAGES FOR THIS ROLE

• Retail experience & understanding

• Exposure to strategic clients and communication channels

• Excellent reporting skills

MAIN PURPOSE OF THE ROLE

This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met.

• Transporters deliverables / SLA management

• Reporting to relevant stakeholders

• Co-ordinating/Consolidating all the information from various transporters in a presentable manner.

• Invoice management and execution.

• Build and maintain a strong business partnership with the existing customers & transporters.

• Consciously looking for value adding opportunities to improve current processes and deliverables as per the client contract.

• Overall service and development within the transportation space

• Good understanding of domestic and cross border/international transport requirements

• Ensuring compliance with regards to documentation and export & import controls

• Proactively driven to identify, action, and manage on deliverables.

• Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner

• Understand the client’s business & requirements.

• Understand the client’s customer requirements.

• Develop a strong, trusting relationship with clients and transporters.

• Deep understanding and execution of contractual SLAs & KPI’s

• Proactively driven to identify, action, and manage on deliverables.

• Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements.

• Maintain various reports in line with KPI and contractual obligations.

• Complete daily system checks to ensure all data to and from the transporters system is working.

• Daily team meetings with various stakeholders, aligned to client and transportation deliverables.

• Ensure client queries are managed daily and necessary escalation and issue resolution is addressed within KPI

• Support in creating and maintaining processes, SOP’s, Work Instructions etc.

• Training and role out of change management processes

• Ensure on going performance measurement, systems and metrics are used and in line to service excellence and client centricity

• Have clear and consistent communication within operation and between the warehouse, transporter and client to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations

• Consistently reviewing data to identify areas of improvement to support the overall services and development of the transportation product.

• Invoice management and execution.

• Good understanding of domestic and cross border/international transport requirements

• Focus on compliance levels with regards to documentation and export & import controls

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.