DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Senior Customer Service Specialist 
Time Type: Full Time

SUMMARY

This role is to effectively manage all shipments for specific client from order receive, to delivery to final site including interface with 
all divisions to facilite the movements, updating systems and providing reports and invoices to client. 
Managing and arranging the movement of containers from the port to DSV warehouse and to clients’ DC – based on client 
requirements.

Providing quotations for movements as and when requested.
Provide client with monthly reports of all loads executed for client accruals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receiving shipment details from client, register on VFT and distribute documentation to relevant Air & Sea controller
• Update vessel details for all shipments on a daily basis
• Follow up on process of shipments with Air & Sea
• Update client
• Receipt of Air & Sea VAT invoices for verification and submission to client for payment
• Updating VFT with all documentation relevant to shipments
• Updating CW1 with all supporting documentation where required
• Liaising with Air & Sea to obtain landed cost invoices with supporting documentation
• Verify rates against rate structure
• Create ASN for every shipment to facilitate inventory management 
• Produce DSV Road invoice and landed cost (as per client requirements)
• Monitor update of daily stock sheets to VFT
• Ensure all supporting documentation loaded per shipment
• Monitor the arrival of shipments
• Provide transporter with LTA for X-haul of containers to warehouse
• Monitor empty turn-ins
• Monitor the delivery of containers to the warehouse with the transporter
• Assist with all functions relating to client and DSV Road Cape town branch
• Liaise with Air & Sea and carriers for the movement of containers from the port to DSV and / or client facility and empty turnin
• Provide clients with solutions to streamline the Supply Chain
• Provide quotations as and when required

QUALIFICATIONS  

• Completed Matric / Grade 12
• Supply Chain / Logistics / Administration diploma / certificate an added advantage

 
COMPUTER SKILLS 

• Intermediate Excel skills
• CargoWise – Essential/Basic
• VFT – Advantage
• Warehouse Management System – Advantage
• Sound Information technology with ability to quickly learn new systems

 
EDUCATION AND/OR EXPERIENCE

• At least 4 years’ experience in Freight Forwarding, Customs Brokerage (both Air and Seafreight)
• Tracking and Tracing systems working experience, escalations of incidents or out-of-time windows
• Experience in Planning of loads 
• Ability to work in cross-functional teams
• Be able to work overtime
• Excellent telephone etiquette
• Excellent administration skills required
• Ability to think pro-actively and under extreme pressure
• Ability to ensure attention to detail / accuracy 
• Ability to manage multiple shipments at the same time 
• Strong relationship building skills
• Commercial & financial: Sound financial acumen and experience in adherence to applying rate structure to shipments
• Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external (at least 1 year), exceptional communication skills – both speaking and writing
• Supporting and Co-operating including working well with people and adhering to principles and values
• Organising and Executing which includes planning, organising, delivering results & adhering to processes & procedures adhering to principles and values
• Client specific experience (Refractory materials), be able to manage process between client and all other divisions
• Ability to work under pressure
• Team player

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.